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Data / Consumer complaints / Block, Inc. / Prepaid card

Block, Inc.: 1,969 CFPB complaints about prepaid card, last 3 years

Block, Inc. drew 1,969 consumer complaints about prepaid card in the CFPB database in the three years to November 6, 2026, 3.0% of its 65,653 complaints in that time. The most common issue was “Problem with a purchase or transfer”. The company responded on time to 96.8% of them, and 0.1% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 1,969Complaints, last 3 years
  • 3.0%Share of the company's complaints
  • 96.8%Responded on time
  • 0.1%Closed with relief
  • Nov 4, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202690245.8%
12 months to Nov 6, 202582742%
12 months to Nov 6, 202424012.2%

Issues

IssueComplaintsShare
Problem with a purchase or transfer1,04653.1%
Problem getting a card or closing an account37218.9%
Unexpected or other fees28214.3%
Trouble using the card20110.2%
Advertising542.7%
Problem with overdraft140.7%

How the company responded

Company responseComplaintsShare
Closed with explanation1,96399.7%
In progress40.2%
Closed with monetary relief20.1%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California1959.9%
Texas1889.5%
Florida1387%
Georgia1236.2%
New York854.3%
Alabama773.9%
North Carolina753.8%
Ohio733.7%
Illinois653.3%
Michigan603%
Pennsylvania603%
Tennessee552.8%
South Carolina522.6%
Virginia482.4%
Maryland472.4%
Nevada442.2%
Louisiana422.1%
New Jersey422.1%
Arizona402%
Washington381.9%
Missouri371.9%
Indiana361.8%
Colorado331.7%
Mississippi331.7%
Oklahoma321.6%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
November 3, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
November 2, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
November 1, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 30, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
October 30, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
October 30, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 30, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 29, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 29, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
October 28, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 27, 2026Prepaid cardAdvertisingClosed with explanationconsumerfinance.gov
October 26, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 26, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
October 26, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
October 25, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
October 25, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
October 24, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 24, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 22, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 22, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 22, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 21, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
October 21, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 21, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.