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Data / Consumer complaints / Truist Financial Corporation

Truist Financial Corporation: 14,600 CFPB consumer complaints in the last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Truist Financial Corporation drew 14,600 consumer complaints in the CFPB database in the three years to November 6, 2026, and 25,598 since 2019. The largest group, 5,612, was about checking or savings account, and the most common issue was “Managing an account” with 3,160. The company responded on time to 99.9% of the complaints, and 9.5% closed with monetary or other relief. The CFPB records the company as TRUIST FINANCIAL CORPORATION.

The request: Watch Truist Financial Corporation: each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in Florida

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 14,600Complaints, last 3 years
  • 25,598Complaints, all years
  • 99.9%Responded on time
  • 9.5%Closed with relief
  • 11Products
  • Nov 2, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 64,964
20255,135
20243,970
20233,550
20223,803
20212,530
20201,645
20191

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account5,61238.4%
Credit reporting or other personal consumer reports3,61224.7%
Debt collection1,0917.5%
Mortgage1,0857.4%
Vehicle loan or lease1,0146.9%
Credit card9296.4%
Payday loan, title loan, personal loan, or advance loan6204.2%
Money transfer, virtual currency, or money service5974.1%
Debt or credit management210.1%
Prepaid card150.1%
Student loan40.1%

Issues

IssueComplaintsShare
Managing an account3,16021.6%
Incorrect information on your report1,80012.3%
Improper use of your report1,4469.9%
Closing an account8565.9%
Trouble during payment process6784.6%
Problem with a company's investigation into an existing problem6644.5%
Problem with a lender or other company charging your account5844%
Opening an account5343.7%
Problem caused by your funds being low4493.1%
Attempts to collect debt not owed4082.8%
Took or threatened to take negative or legal action3592.5%
Managing the loan or lease3562.4%
Problem with a purchase shown on your statement3222.2%
Fraud or scam3092.1%
Repossession2081.4%
Struggling to pay mortgage1661.1%
Problem when making payments1641.1%
Problems at the end of the loan or lease1591.1%
Getting a credit card1541.1%
Getting the loan1441%
Written notification about debt1350.9%
Charged fees or interest you didn't expect1230.8%
False statements or representation1220.8%
Other transaction problem1170.8%
Getting a loan or lease1050.7%

How the company responded

Company responseComplaintsShare
Closed with explanation12,97788.9%
Closed with non-monetary relief8225.6%
Closed with monetary relief5713.9%
In progress2301.6%

States

StateComplaintsShare
Florida2,77019%
Georgia1,85712.7%
Texas1,49210.2%
North Carolina1,1137.6%
Virginia1,0056.9%
Maryland7735.3%
Pennsylvania5733.9%
California5703.9%
South Carolina4913.4%
Tennessee4162.8%
New York3512.4%
New Jersey3072.1%
Alabama2671.8%
Ohio2501.7%
Illinois2361.6%
Louisiana1561.1%
Arizona1551.1%
Michigan1491%
Kentucky1350.9%
District of Columbia1240.8%
West Virginia1160.8%
Indiana1070.7%
Mississippi1010.7%
Massachusetts950.7%
Colorado870.6%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 2, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
November 2, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
November 1, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
November 1, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 31, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 29, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 28, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
October 28, 2026Checking or savings accountProblem caused by your funds being lowIn progressconsumerfinance.gov
October 28, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
October 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 27, 2026Checking or savings accountProblem with a lender or other company charging your accountIn progressconsumerfinance.gov
October 27, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 27, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 27, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 26, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 26, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 26, 2026Checking or savings accountOpening an accountIn progressconsumerfinance.gov
October 25, 2026Vehicle loan or leaseGetting a loan or leaseClosed with explanationconsumerfinance.gov
October 25, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 25, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 25, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 25, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 25, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 25, 2026Checking or savings accountProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 25, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 25, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 25, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 25, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 24, 2026Checking or savings accountProblem with a lender or other company charging your accountIn progressconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.