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Data / Consumer complaints / Truist Financial Corporation / Credit card

Truist Financial Corporation: 929 CFPB complaints about credit card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Truist Financial Corporation drew 929 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 6.4% of its 14,600 complaints in that time. The most common issue was “Problem with a purchase shown on your statement”. The company responded on time to 99.8% of them, and 15.1% closed with monetary or other relief.

The request: Watch Truist Financial Corporation: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 929Complaints, last 3 years
  • 6.4%Share of the company's complaints
  • 99.8%Responded on time
  • 15.1%Closed with relief
  • Oct 27, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202630032.3%
12 months to Nov 6, 202529531.8%
12 months to Nov 6, 202433436%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement32234.7%
Getting a credit card15416.6%
Other features, terms, or problems9510.2%
Fees or interest909.7%
Closing your account657%
Incorrect information on your report616.6%
Problem when making payments495.3%
Trouble using your card303.2%
Problem with a company's investigation into an existing problem222.4%
Advertising and marketing, including promotional offers202.2%
Improper use of your report131.4%
Struggling to pay your bill70.8%
Credit monitoring or identity theft protection services10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation76782.6%
Closed with monetary relief9710.4%
Closed with non-monetary relief434.6%
In progress222.4%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida23024.8%
Georgia12813.8%
North Carolina879.4%
Virginia818.7%
Texas657%
Tennessee555.9%
Maryland434.6%
Pennsylvania374%
South Carolina353.8%
California222.4%
New Jersey161.7%
Alabama141.5%
West Virginia131.4%
New York121.3%
Kentucky101.1%
Illinois80.9%
Ohio80.9%
Arizona70.8%
District of Columbia70.8%
Colorado40.4%
Massachusetts40.4%
Mississippi40.4%
Connecticut30.3%
Iowa30.3%
Indiana30.3%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 27, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 26, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 22, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 22, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 21, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 21, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 16, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 15, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 14, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 13, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 13, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 12, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 11, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 11, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 10, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 9, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 9, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 8, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 6, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 3, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 1, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
September 27, 2026Credit cardProblem when making paymentsIn progressconsumerfinance.gov
September 26, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
September 25, 2026Credit cardFees or interestIn progressconsumerfinance.gov
September 24, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.