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Data / Consumer complaints / Citibank, N.A.

Citibank, N.A.: 56,397 CFPB consumer complaints in the last 3 years

Citibank, N.A. drew 56,397 consumer complaints in the CFPB database in the three years to November 6, 2026, and 145,323 since 2011. The largest group, 26,813, was about credit card, and the most common issue was “Problem with a purchase shown on your statement” with 9,759. The company responded on time to 99.9% of the complaints, and 49.3% closed with monetary or other relief. The CFPB records the company as CITIBANK, N.A..

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 56,397Complaints, last 3 years
  • 145,323Complaints, all years
  • 99.9%Responded on time
  • 49.3%Closed with relief
  • 11Products
  • Nov 1, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 620,475
202519,792
202414,636
20239,796
20228,796
20219,315
20208,720
20197,065
20187,263
20177,192
20168,702
20156,201
20145,768
20135,876
20125,420
2011306

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Credit card26,81347.5%
Credit reporting or other personal consumer reports12,58822.3%
Checking or savings account9,97317.7%
Debt collection5,3819.5%
Money transfer, virtual currency, or money service1,1162%
Payday loan, title loan, personal loan, or advance loan2110.4%
Mortgage1450.3%
Prepaid card720.1%
Debt or credit management590.1%
Vehicle loan or lease260.1%
Student loan130.1%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement9,75917.3%
Incorrect information on your report6,80912.1%
Managing an account5,82810.3%
Improper use of your report4,3477.7%
Other features, terms, or problems3,3205.9%
Fees or interest2,9985.3%
Problem with a company's investigation into an existing problem2,7014.8%
Closing an account2,5814.6%
Getting a credit card2,4764.4%
Closing your account2,0833.7%
Attempts to collect debt not owed2,0303.6%
Took or threatened to take negative or legal action1,8543.3%
Problem when making payments1,7313.1%
Advertising and marketing, including promotional offers1,3302.4%
Trouble using your card1,3252.3%
Opening an account7241.3%
Problem with a lender or other company charging your account5791%
Written notification about debt5771%
False statements or representation5190.9%
Fraud or scam4680.8%
Other transaction problem3600.6%
Communication tactics3240.6%
Credit monitoring or identity theft protection services2260.4%
Struggling to pay your bill2200.4%
Problem caused by your funds being low2180.4%

How the company responded

Company responseComplaintsShare
Closed with explanation28,17650%
Closed with non-monetary relief17,06630.3%
Closed with monetary relief10,75319.1%
In progress4020.7%

States

StateComplaintsShare
California9,43216.7%
New York6,28811.1%
Florida6,12610.9%
Texas4,8948.7%
Illinois2,5324.5%
New Jersey2,3314.1%
Georgia2,1443.8%
Pennsylvania1,7733.1%
North Carolina1,5392.7%
Maryland1,2452.2%
Virginia1,2222.2%
Michigan1,1942.1%
Arizona1,1782.1%
Ohio1,1542%
Massachusetts1,1412%
Washington9531.7%
Nevada7551.3%
Tennessee7101.3%
Connecticut7061.3%
Colorado6701.2%
South Carolina6471.1%
Wisconsin5250.9%
Indiana5200.9%
Louisiana5090.9%
Missouri4890.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 1, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 31, 2026Credit cardProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
October 31, 2026Credit cardProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
October 30, 2026Credit cardFees or interestClosed with monetary reliefconsumerfinance.gov
October 30, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardFees or interestClosed with monetary reliefconsumerfinance.gov
October 30, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 29, 2026Credit cardFees or interestClosed with non-monetary reliefconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 29, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 29, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardGetting a credit cardClosed with non-monetary reliefconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardTrouble using your cardClosed with non-monetary reliefconsumerfinance.gov
October 28, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardFees or interestClosed with monetary reliefconsumerfinance.gov
October 28, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardAdvertising and marketing, including promotional offersClosed with non-monetary reliefconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 28, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with monetary reliefconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 27, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with non-monetary reliefconsumerfinance.gov
October 27, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 27, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardOther features, terms, or problemsClosed with monetary reliefconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 27, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.