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Data / Consumer complaints / Citibank, N.A. / Debt or credit management

Citibank, N.A.: 59 CFPB complaints about debt or credit management, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Citibank, N.A. drew 59 consumer complaints about debt or credit management in the CFPB database in the three years to November 6, 2026, 0.1% of its 56,397 complaints in that time. The most common issue was “Charged upfront or unexpected fees”. The company responded on time to 100.0% of them, and 39.0% closed with monetary or other relief.

The request: Watch Citibank, N.A.: each new CFPB complaint about debt or credit management by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 59Complaints, last 3 years
  • 0.1%Share of the company's complaints
  • 100.0%Responded on time
  • 39.0%Closed with relief
  • Oct 16, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20262440.7%
12 months to Nov 6, 20252745.8%
12 months to Nov 6, 2024813.6%

Issues

IssueComplaintsShare
Charged upfront or unexpected fees1220.3%
Confusing or missing disclosures1220.3%
Didn't provide services promised1220.3%
Problem with customer service1118.6%
Unauthorized withdrawals or charges711.9%
Confusing or misleading advertising or marketing58.5%

How the company responded

Company responseComplaintsShare
Closed with explanation3661%
Closed with non-monetary relief1627.1%
Closed with monetary relief711.9%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California1016.9%
Florida711.9%
Georgia46.8%
New Jersey46.8%
Texas46.8%
Connecticut35.1%
Michigan35.1%
New York35.1%
Alabama23.4%
Illinois23.4%
Ohio23.4%
Wisconsin23.4%
Arizona11.7%
Idaho11.7%
Louisiana11.7%
Massachusetts11.7%
Maryland11.7%
Missouri11.7%
North Carolina11.7%
New Hampshire11.7%
New Mexico11.7%
Pennsylvania11.7%
Puerto Rico11.7%
Rhode Island11.7%
Washington11.7%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 16, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
September 24, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
September 23, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
August 4, 2026Debt or credit managementConfusing or missing disclosuresClosed with non-monetary reliefconsumerfinance.gov
July 27, 2026Debt or credit managementProblem with customer serviceClosed with non-monetary reliefconsumerfinance.gov
July 25, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
June 3, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
May 19, 2026Debt or credit managementConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
May 10, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
May 1, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
April 16, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
April 10, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
April 7, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
April 3, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
March 14, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
March 11, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
February 9, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
February 6, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
January 28, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with non-monetary reliefconsumerfinance.gov
January 2, 2026Debt or credit managementCharged upfront or unexpected feesClosed with non-monetary reliefconsumerfinance.gov
January 2, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
December 26, 2025Debt or credit managementProblem with customer serviceClosed with non-monetary reliefconsumerfinance.gov
November 19, 2025Debt or credit managementDidn't provide services promisedClosed with non-monetary reliefconsumerfinance.gov
November 13, 2025Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
October 28, 2025Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.