Data / Consumer complaints / Puerto Rico

Consumer complaints in Puerto Rico: 60,781 to the CFPB in the last 3 years

Name: CFPB consumer complaints from Puerto Rico
Creator: SpecStream
License: https://creativecommons.org/licenses/by/4.0/

Consumers in Puerto Rico sent 60,781 complaints to the CFPB in the three years to November 6, 2026, and 70,337 since 2011. The largest group, 58,437, was about credit reporting or other personal consumer reports. Companies responded on time to 99.8% of them. A state's count follows its population, so the page compares counts and not rates.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Get credit reporting or other personal consumer reports in Puerto Rico Watch complaints in Puerto Rico Get the largest companies here

60,781Complaints, last 3 years
70,337Complaints, all years
320Companies
99.8%Responded on time
Nov 6, 2026Latest received

Products

Product	Complaints	Share
Credit reporting or other personal consumer reports	58,437	96.1%
Debt collection	735	1.2%
Credit card	646	1.1%
Checking or savings account	306	0.5%
Money transfer, virtual currency, or money service	169	0.3%
Mortgage	149	0.2%
Vehicle loan or lease	131	0.2%
Student loan	102	0.2%
Payday loan, title loan, personal loan, or advance loan	79	0.1%
Debt or credit management	17	0.1%
Prepaid card	10	0.1%

Companies with the most complaints from Puerto Rico

Counts only: a company with more customers in the state draws more complaints.

Company	Complaints	Share
TransUnion Intermediate Holdings, Inc.	21,763	35.8%
Experian Information Solutions Inc.	18,093	29.8%
Equifax, Inc.	17,845	29.4%
Banco Popular De Puerto Rico	302	0.5%
Firstbank Puerto Rico	190	0.3%
Citibank, N.A.	167	0.3%
Capital One Financial Corporation	148	0.2%
Synchrony Financial	134	0.2%
Ofg Bancorp	108	0.2%
JPMorgan Chase & Co.	92	0.2%
Paypal Holdings, Inc	88	0.1%
Bank of America, National Association	75	0.1%
LexisNexis	73	0.1%
Pentagon Federal Credit Union	70	0.1%
Discover Bank	69	0.1%
Encore Capital Group Inc.	66	0.1%
American Express Company	59	0.1%
Portfolio Recovery Associates, LLC	59	0.1%
Goldman Sachs Bank USA	43	0.1%
CL Holdings LLC	42	0.1%
CBC Companies, Inc.	41	0.1%
Nelnet, Inc.	39	0.1%
Wells Fargo & Company	39	0.1%
Bread Financial Holdings, Inc.	34	0.1%
MOHELA	32	0.1%
Affirm Holdings, Inc	26	0.1%
Early Warning Services, LLC	24	0.1%
United Services Automobile Association	23	0.1%
Cavalry Investments, LLC	22	0.1%
Corelogic Inc	22	0.1%
Navy Federal Credit Union	22	0.1%
Resurgent Capital Services L.P.	21	0.1%
Fidelity National Information Services, Inc. (FNIS)	19	0.1%
Barclays Bank Delaware	18	0.1%
EdFinancial Services	18	0.1%
Island Finance Puerto Rico	18	0.1%
Servicer under contract with Federal Student Aid	18	0.1%
National Consumer Telecom & Utilities Exchange, Inc.	17	0.1%
Fiserv Finxact Core	16	0.1%
Kiwi Financial Inc.	16	0.1%
TD Bank US Holding Company	15	0.1%
Advanced Resolution Services Inc.	14	0.1%
ID Analytics, Inc.	14	0.1%
Maximus Federal Services, Inc.	14	0.1%
National Credit Systems,Inc.	14	0.1%
Transworld Systems Inc	14	0.1%
Credit Control, LLC	13	0.1%
Navient Solutions, LLC.	12	0.1%
Shellpoint Partners, LLC	12	0.1%
Zions Debt Holdings	12	0.1%

Complaints by year

Year	Complaints
2026, to Nov 6	24,079
2025	24,464
2024	11,892
2023	2,138
2022	1,740
2021	1,492
2020	1,233
2019	654
2018	567
2017	457
2016	466
2015	457
2014	371
2013	189
2012	121
2011	17

Issues

Issue	Complaints	Share
Incorrect information on your report	44,369	73%
Problem with a company's investigation into an existing problem	7,408	12.2%
Improper use of your report	6,266	10.3%
Attempts to collect debt not owed	352	0.6%
Problem with fraud alerts or security freezes	309	0.5%
Unable to get your credit report or credit score	229	0.4%
Managing an account	189	0.3%
Problem with a purchase shown on your statement	146	0.2%
Written notification about debt	141	0.2%
False statements or representation	92	0.2%
Getting a credit card	91	0.1%
Took or threatened to take negative or legal action	87	0.1%
Trouble during payment process	84	0.1%
Other features, terms, or problems	76	0.1%
Fraud or scam	60	0.1%
Closing your account	57	0.1%
Dealing with your lender or servicer	55	0.1%
Problem when making payments	49	0.1%
Fees or interest	44	0.1%
Advertising and marketing, including promotional offers	40	0.1%
Other transaction problem	40	0.1%
Communication tactics	39	0.1%
Credit monitoring or identity theft protection services	39	0.1%
Problem with a lender or other company charging your account	38	0.1%
Closing an account	34	0.1%

How companies responded

Company response	Complaints	Share
Closed with explanation	33,019	54.3%
Closed with non-monetary relief	25,087	41.3%
In progress	2,497	4.1%
Closed with monetary relief	118	0.2%
Untimely response	60	0.1%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

Received	Company	Product	Issue	Company response	Source
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Unable to get your credit report or credit score	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov
November 6, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Credit monitoring or identity theft protection services	In progress	consumerfinance.gov
November 6, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 5, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
November 5, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	In progress	consumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.