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Data / Consumer complaints / Ofg Bancorp

Ofg Bancorp: 164 CFPB consumer complaints in the last 3 years

Ofg Bancorp drew 164 consumer complaints in the CFPB database in the three years to November 6, 2026, and 164 since 2024. The largest group, 45, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 37. The company responded on time to 100.0% of the complaints, and 0.0% closed with monetary or other relief. The CFPB records the company as OFG BANCORP.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every credit reporting or other personal consumer reports companyGet credit reporting or other personal consumer reports in Puerto Rico
  • 164Complaints, last 3 years
  • 164Complaints, all years
  • 100.0%Responded on time
  • 0.0%Closed with relief
  • 8Products
  • Oct 21, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 675
202576
202413

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Credit reporting or other personal consumer reports4527.4%
Checking or savings account4426.8%
Vehicle loan or lease3521.3%
Mortgage1911.6%
Debt collection106.1%
Money transfer, virtual currency, or money service53%
Credit card31.8%
Payday loan, title loan, personal loan, or advance loan31.8%

Issues

IssueComplaintsShare
Incorrect information on your report3722.6%
Managing an account2917.7%
Repossession137.9%
Improper use of your report127.3%
Problem with a company's investigation into an existing problem116.7%
Problem caused by your funds being low84.9%
Trouble during payment process84.9%
Attempts to collect debt not owed63.7%
Managing the loan or lease63.7%
Problems at the end of the loan or lease63.7%
Closing an account42.4%
Closing on a mortgage42.4%
Struggling to pay mortgage31.8%
Fraud or scam21.2%
Getting a loan or lease21.2%
Money was not available when promised21.2%
Problem with a lender or other company charging your account21.2%
Written notification about debt21.2%
Applying for a mortgage or refinancing an existing mortgage10.6%
Charged fees or interest you didn't expect10.6%
Communication tactics10.6%
False statements or representation10.6%
Opening an account10.6%
Struggling to pay your loan10.6%
Unauthorized transactions or other transaction problem10.6%

How the company responded

Company responseComplaintsShare
Closed with explanation15896.3%
In progress63.7%

States

StateComplaintsShare
Puerto Rico10865.9%
Florida159.1%
U.S. Virgin Islands95.5%
Texas63.7%
Washington42.4%
Louisiana31.8%
New York31.8%
Pennsylvania31.8%
Virginia31.8%
Illinois21.2%
North Carolina21.2%
Ohio21.2%
Alaska10.6%
Arkansas10.6%
Connecticut10.6%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 21, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 16, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 1, 2026Credit cardProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
September 23, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
September 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 21, 2026MortgageIncorrect information on your reportIn progressconsumerfinance.gov
September 21, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 16, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 15, 2026Checking or savings accountProblem caused by your funds being lowIn progressconsumerfinance.gov
September 14, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
September 11, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
September 7, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
September 7, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 5, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
September 5, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 19, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 19, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
August 17, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
August 8, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
August 4, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
July 31, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
July 30, 2026Vehicle loan or leaseIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 29, 2026Vehicle loan or leaseProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
July 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
July 20, 2026MortgageProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
July 17, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 16, 2026Vehicle loan or leaseIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 15, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
July 11, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
July 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
June 30, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
June 17, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
June 16, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
June 15, 2026Debt collectionCommunication tacticsClosed with explanationconsumerfinance.gov
June 11, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
June 11, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 4, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 24, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
May 19, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
May 18, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
May 13, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 7, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
May 5, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 3, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 29, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
April 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.