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Data / Consumer complaints / United Services Automobile Association

United Services Automobile Association: 7,784 CFPB consumer complaints in the last 3 years

United Services Automobile Association drew 7,784 consumer complaints in the CFPB database in the three years to November 6, 2026, and 20,165 since 2011. The largest group, 3,689, was about checking or savings account, and the most common issue was “Managing an account” with 2,297. The company responded on time to 99.9% of the complaints, and 17.5% closed with monetary or other relief. The CFPB records the company as UNITED SERVICES AUTOMOBILE ASSOCIATION.

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Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in Texas
  • 7,784Complaints, last 3 years
  • 20,165Complaints, all years
  • 99.9%Responded on time
  • 17.5%Closed with relief
  • 10Products
  • Oct 27, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 62,756
20252,697
20242,088
20231,620
20221,548
20211,368
20201,592
20191,354
20181,126
20171,090
2016979
2015717
2014495
2013374
2012346
201115

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account3,68947.4%
Credit reporting or other personal consumer reports1,48219%
Credit card1,16314.9%
Debt collection5417%
Money transfer, virtual currency, or money service3895%
Vehicle loan or lease3164.1%
Mortgage1031.3%
Payday loan, title loan, personal loan, or advance loan881.1%
Debt or credit management70.1%
Prepaid card60.1%

Issues

IssueComplaintsShare
Managing an account2,29729.5%
Incorrect information on your report84510.9%
Problem with a lender or other company charging your account5116.6%
Closing an account5086.5%
Problem with a purchase shown on your statement4125.3%
Improper use of your report3714.8%
Problem with a company's investigation into an existing problem3584.6%
Attempts to collect debt not owed2303%
Fraud or scam2122.7%
Problem caused by your funds being low1832.4%
Took or threatened to take negative or legal action1802.3%
Other features, terms, or problems1792.3%
Opening an account1692.2%
Fees or interest1181.5%
Managing the loan or lease1181.5%
Problem when making payments1021.3%
Other transaction problem891.1%
Closing your account841.1%
Getting a credit card811%
Problems at the end of the loan or lease640.8%
Getting a loan or lease580.7%
Written notification about debt580.7%
False statements or representation510.7%
Repossession450.6%
Trouble during payment process450.6%

How the company responded

Company responseComplaintsShare
Closed with explanation6,42082.5%
Closed with non-monetary relief7719.9%
Closed with monetary relief5897.6%
In progress40.1%

States

StateComplaintsShare
Texas1,17315.1%
Florida7569.7%
Georgia7419.5%
California6067.8%
Virginia3935%
North Carolina3915%
Maryland2613.4%
New York2343%
South Carolina2192.8%
Washington1872.4%
Colorado1842.4%
Pennsylvania1722.2%
Arizona1702.2%
Tennessee1532%
Illinois1451.9%
Ohio1401.8%
Louisiana1301.7%
Michigan1261.6%
Alabama1241.6%
Nevada1161.5%
New Jersey1051.3%
Missouri881.1%
Oklahoma751%
Mississippi720.9%
Oregon710.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 27, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 27, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 27, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 26, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 25, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 25, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
October 24, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Debt collectionWritten notification about debtClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 23, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 23, 2026Debt collectionFalse statements or representationClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Credit cardStruggling to pay your billClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Credit cardOther features, terms, or problemsClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountProblem with a lender or other company charging your accountIn progressconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 22, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountProblem caused by your funds being lowClosed with non-monetary reliefconsumerfinance.gov
October 22, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 22, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 21, 2026Vehicle loan or leaseGetting a loan or leaseClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 21, 2026Debt collectionTook or threatened to take negative or legal actionClosed with non-monetary reliefconsumerfinance.gov
October 21, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 21, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
October 20, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
October 20, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.