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Data / Consumer complaints / United Services Automobile Association / Credit card

United Services Automobile Association: 1,163 CFPB complaints about credit card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

United Services Automobile Association drew 1,163 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 14.9% of its 7,784 complaints in that time. The most common issue was “Problem with a purchase shown on your statement”. The company responded on time to 100.0% of them, and 15.9% closed with monetary or other relief.

The request: Watch United Services Automobile Association: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 1,163Complaints, last 3 years
  • 14.9%Share of the company's complaints
  • 100.0%Responded on time
  • 15.9%Closed with relief
  • Oct 26, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202645939.5%
12 months to Nov 6, 202538132.8%
12 months to Nov 6, 202432327.8%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement41235.4%
Other features, terms, or problems17915.4%
Fees or interest11810.1%
Problem when making payments927.9%
Closing your account847.2%
Getting a credit card817%
Incorrect information on your report585%
Advertising and marketing, including promotional offers373.2%
Problem with a company's investigation into an existing problem363.1%
Trouble using your card363.1%
Struggling to pay your bill242.1%
Improper use of your report50.4%
Credit monitoring or identity theft protection services10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation97784%
Closed with monetary relief958.2%
Closed with non-monetary relief907.7%
In progress10.1%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas14412.4%
California1159.9%
Florida1069.1%
Georgia726.2%
Virginia665.7%
North Carolina544.6%
New York393.4%
Colorado353%
Maryland353%
Washington353%
Arizona312.7%
Louisiana282.4%
South Carolina282.4%
Pennsylvania262.2%
Michigan242.1%
Illinois232%
Nevada211.8%
Ohio191.6%
Tennessee191.6%
Alabama181.5%
New Jersey161.4%
Minnesota151.3%
Oregon151.3%
Massachusetts141.2%
Indiana121%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 26, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 25, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardStruggling to pay your billClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Credit cardOther features, terms, or problemsClosed with non-monetary reliefconsumerfinance.gov
October 22, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 22, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 20, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 20, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 18, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 18, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 17, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 16, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 15, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 14, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 13, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 12, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 9, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 9, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 9, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 9, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
October 8, 2026Credit cardOther features, terms, or problemsClosed with non-monetary reliefconsumerfinance.gov
October 8, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 8, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 7, 2026Credit cardStruggling to pay your billClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.