Data / Consumer complaints / United Services Automobile Association / Vehicle loan or lease
United Services Automobile Association: 316 CFPB complaints about vehicle loan or lease, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
United Services Automobile Association drew 316 consumer complaints about vehicle loan or lease in the CFPB database in the three years to November 6, 2026, 4.1% of its 7,784 complaints in that time. The most common issue was “Managing the loan or lease”. The company responded on time to 100.0% of them, and 13.6% closed with monetary or other relief.
The request: Watch United Services Automobile Association: each new CFPB complaint about vehicle loan or lease by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 316Complaints, last 3 years
- 4.1%Share of the company's complaints
- 100.0%Responded on time
- 13.6%Closed with relief
- Oct 21, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 128 | 40.5% |
| 12 months to Nov 6, 2025 | 110 | 34.8% |
| 12 months to Nov 6, 2024 | 78 | 24.7% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing the loan or lease | 118 | 37.3% |
| Problems at the end of the loan or lease | 64 | 20.3% |
| Getting a loan or lease | 58 | 18.4% |
| Repossession | 45 | 14.2% |
| Incorrect information on your report | 17 | 5.4% |
| Problem with a company's investigation into an existing problem | 7 | 2.2% |
| Struggling to pay your loan | 5 | 1.6% |
| Improper use of your report | 2 | 0.6% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 273 | 86.4% |
| Closed with non-monetary relief | 28 | 8.9% |
| Closed with monetary relief | 15 | 4.7% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Georgia | 52 | 16.5% |
| Florida | 31 | 9.8% |
| Texas | 29 | 9.2% |
| California | 24 | 7.6% |
| Louisiana | 20 | 6.3% |
| North Carolina | 17 | 5.4% |
| Maryland | 16 | 5.1% |
| Virginia | 12 | 3.8% |
| New York | 11 | 3.5% |
| Alabama | 10 | 3.2% |
| South Carolina | 10 | 3.2% |
| Missouri | 7 | 2.2% |
| Nevada | 6 | 1.9% |
| Oregon | 6 | 1.9% |
| Illinois | 5 | 1.6% |
| Ohio | 5 | 1.6% |
| Arizona | 4 | 1.3% |
| Colorado | 4 | 1.3% |
| Kentucky | 4 | 1.3% |
| Arkansas | 3 | 0.9% |
| Hawaii | 3 | 0.9% |
| Massachusetts | 3 | 0.9% |
| Nebraska | 3 | 0.9% |
| Pennsylvania | 3 | 0.9% |
| Tennessee | 3 | 0.9% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 21, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| October 21, 2026 | Vehicle loan or lease | Repossession | Closed with explanation | consumerfinance.gov |
| October 20, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| October 19, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| October 8, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| October 7, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| October 6, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| October 1, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| September 29, 2026 | Vehicle loan or lease | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| September 18, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| September 17, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| September 16, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| September 15, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| September 13, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| September 9, 2026 | Vehicle loan or lease | Getting a loan or lease | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| September 2, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| September 1, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| August 31, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| August 27, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with explanation | consumerfinance.gov |
| August 27, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All United Services Automobile Association complaints
- Every company with Vehicle loan or lease complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.