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Data / Consumer complaints / United Services Automobile Association / Money transfer, virtual currency, or money service

United Services Automobile Association: 389 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

United Services Automobile Association drew 389 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 5.0% of its 7,784 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 100.0% of them, and 9.8% closed with monetary or other relief.

The request: Watch United Services Automobile Association: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 389Complaints, last 3 years
  • 5.0%Share of the company's complaints
  • 100.0%Responded on time
  • 9.8%Closed with relief
  • Oct 24, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202615940.9%
12 months to Nov 6, 202512030.8%
12 months to Nov 6, 202411028.3%

Issues

IssueComplaintsShare
Fraud or scam21254.5%
Other transaction problem8922.9%
Money was not available when promised256.4%
Problem with customer service153.9%
Unauthorized transactions or other transaction problem133.3%
Wrong amount charged or received82.1%
Confusing or missing disclosures71.8%
Other service problem61.5%
Unexpected or other fees61.5%
Lost or stolen money order41%
Confusing or misleading advertising or marketing10.3%
Incorrect exchange rate10.3%
Managing, opening, or closing your mobile wallet account10.3%
Trouble accessing funds in your mobile or digital wallet10.3%

How the company responded

Company responseComplaintsShare
Closed with explanation35190.2%
Closed with monetary relief276.9%
Closed with non-monetary relief112.8%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas5113.1%
Florida4010.3%
California318%
Georgia246.2%
Virginia194.9%
Maryland184.6%
New York184.6%
North Carolina174.4%
Washington143.6%
Tennessee112.8%
Ohio102.6%
Pennsylvania92.3%
South Carolina92.3%
Arizona82.1%
Colorado82.1%
Louisiana61.5%
Missouri61.5%
Oklahoma61.5%
Connecticut51.3%
Hawaii51.3%
Kentucky51.3%
Massachusetts51.3%
New Jersey51.3%
Nevada51.3%
Alabama41%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 24, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 22, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 14, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 11, 2026Money transfer, virtual currency, or money serviceWrong amount charged or receivedClosed with explanationconsumerfinance.gov
October 11, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 9, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 5, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with monetary reliefconsumerfinance.gov
September 30, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 29, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 28, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
September 25, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
September 23, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 21, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 18, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 18, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceClosed with explanationconsumerfinance.gov
September 11, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 2, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
September 2, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
September 2, 2026Money transfer, virtual currency, or money serviceUnauthorized transactions or other transaction problemClosed with explanationconsumerfinance.gov
September 1, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with monetary reliefconsumerfinance.gov
September 1, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 29, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 28, 2026Money transfer, virtual currency, or money serviceOther service problemClosed with explanationconsumerfinance.gov
August 28, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
August 27, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.