Data / Consumer complaints / United Services Automobile Association / Payday loan, title loan, personal loan, or advance loan
United Services Automobile Association: 88 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
United Services Automobile Association drew 88 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 1.1% of its 7,784 complaints in that time. The most common issue was “Getting the loan”. The company responded on time to 100.0% of them, and 11.4% closed with monetary or other relief.
The request: Watch United Services Automobile Association: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 88Complaints, last 3 years
- 1.1%Share of the company's complaints
- 100.0%Responded on time
- 11.4%Closed with relief
- Sep 10, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 34 | 38.6% |
| 12 months to Nov 6, 2025 | 33 | 37.5% |
| 12 months to Nov 6, 2024 | 21 | 23.9% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Getting the loan | 15 | 17% |
| Charged fees or interest you didn't expect | 11 | 12.5% |
| Problem when making payments | 10 | 11.4% |
| Struggling to pay your loan | 10 | 11.4% |
| Problem with additional add-on products or services | 9 | 10.2% |
| Problem with the payoff process at the end of the loan | 8 | 9.1% |
| Incorrect information on your report | 7 | 8% |
| Getting a line of credit | 4 | 4.5% |
| Loan payment wasn't credited to your account | 2 | 2.3% |
| Problem with a company's investigation into an existing problem | 2 | 2.3% |
| Confusing or misleading advertising or marketing | 1 | 1.1% |
| Confusing or missing disclosures | 1 | 1.1% |
| Improper use of your report | 1 | 1.1% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 1 | 1.1% |
| Problem with cash advance | 1 | 1.1% |
| Problem with fraud alerts or security freezes | 1 | 1.1% |
| Received a loan you didn't apply for | 1 | 1.1% |
| Vehicle was damaged or destroyed the vehicle | 1 | 1.1% |
| Vehicle was repossessed or sold the vehicle | 1 | 1.1% |
| Was approved for a loan, but didn't receive the money | 1 | 1.1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 78 | 88.6% |
| Closed with non-monetary relief | 8 | 9.1% |
| Closed with monetary relief | 2 | 2.3% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 10 | 11.4% |
| Texas | 10 | 11.4% |
| Georgia | 9 | 10.2% |
| North Carolina | 6 | 6.8% |
| Maryland | 5 | 5.7% |
| Virginia | 5 | 5.7% |
| Washington | 5 | 5.7% |
| Illinois | 4 | 4.5% |
| Florida | 3 | 3.4% |
| Louisiana | 3 | 3.4% |
| Ohio | 3 | 3.4% |
| Arizona | 2 | 2.3% |
| Connecticut | 2 | 2.3% |
| Maine | 2 | 2.3% |
| Missouri | 2 | 2.3% |
| Mississippi | 2 | 2.3% |
| Oregon | 2 | 2.3% |
| Tennessee | 2 | 2.3% |
| Utah | 2 | 2.3% |
| Alabama | 1 | 1.1% |
| Colorado | 1 | 1.1% |
| Hawaii | 1 | 1.1% |
| Massachusetts | 1 | 1.1% |
| New Jersey | 1 | 1.1% |
| New Mexico | 1 | 1.1% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| September 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| September 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| August 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| August 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Was approved for a loan, but didn't receive the money | Closed with monetary relief | consumerfinance.gov |
| August 25, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| August 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| August 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| August 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| July 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Loan payment wasn't credited to your account | Closed with explanation | consumerfinance.gov |
| July 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| June 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| June 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| May 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| May 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Improper use of your report | Closed with non-monetary relief | consumerfinance.gov |
| May 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| April 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| April 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| April 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| April 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| March 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| March 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| March 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| February 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| January 28, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| January 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
Also on SpecStream
- All United Services Automobile Association complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.