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Data / Consumer complaints / Banco Popular De Puerto Rico

Banco Popular De Puerto Rico: 516 CFPB consumer complaints in the last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Banco Popular De Puerto Rico drew 516 consumer complaints in the CFPB database in the three years to November 6, 2026, and 1,919 since 2011. The largest group, 175, was about checking or savings account, and the most common issue was “Managing an account” with 110. The company responded on time to 99.8% of the complaints, and 5.6% closed with monetary or other relief. The CFPB records the company as BANCO POPULAR DE PUERTO RICO.

The request: Watch Banco Popular De Puerto Rico: each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in Puerto Rico

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 516Complaints, last 3 years
  • 1,919Complaints, all years
  • 99.8%Responded on time
  • 5.6%Closed with relief
  • 8Products
  • Oct 27, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6175
2025172
2024143
2023157
2022142
2021165
2020125
2019140
2018159
2017105
2016117
2015116
201478
201358
201257
201110

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account17533.9%
Credit reporting or other personal consumer reports14227.5%
Mortgage5510.7%
Credit card489.3%
Debt collection377.2%
Vehicle loan or lease326.2%
Money transfer, virtual currency, or money service193.7%
Payday loan, title loan, personal loan, or advance loan81.6%

Issues

IssueComplaintsShare
Managing an account11021.3%
Incorrect information on your report9919.2%
Improper use of your report356.8%
Closing an account305.8%
Trouble during payment process275.2%
Problem with a company's investigation into an existing problem234.5%
Problem with a lender or other company charging your account163.1%
Opening an account152.9%
Attempts to collect debt not owed132.5%
Problem with a purchase shown on your statement132.5%
Struggling to pay mortgage132.5%
Fraud or scam91.7%
Repossession91.7%
False statements or representation81.6%
Problem when making payments71.4%
Written notification about debt71.4%
Applying for a mortgage or refinancing an existing mortgage61.2%
Fees or interest61.2%
Other transaction problem61.2%
Closing your account51%
Credit monitoring or identity theft protection services51%
Getting a loan or lease51%
Other features, terms, or problems51%
Took or threatened to take negative or legal action51%
Closing on a mortgage40.8%

How the company responded

Company responseComplaintsShare
Closed with explanation48594%
Closed with monetary relief234.5%
Closed with non-monetary relief61.2%
In progress20.4%

States

StateComplaintsShare
Puerto Rico30258.5%
Florida499.5%
New York367%
Texas152.9%
New Jersey142.7%
California132.5%
Georgia101.9%
Pennsylvania91.7%
U.S. Virgin Islands91.7%
North Carolina71.4%
Tennessee71.4%
Virginia71.4%
Illinois51%
Washington40.8%
Massachusetts30.6%
Maryland30.6%
Kansas20.4%
Michigan20.4%
Missouri20.4%
Ohio20.4%
South Carolina20.4%
Alaska10.2%
Arkansas10.2%
Arizona10.2%
Colorado10.2%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 27, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with monetary reliefconsumerfinance.gov
October 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 22, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 20, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 19, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
October 16, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 12, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 12, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountClosing an accountClosed with monetary reliefconsumerfinance.gov
October 6, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 6, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 2, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 2, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 2, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 2, 2026Vehicle loan or leaseProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 27, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
September 26, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 25, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with explanationconsumerfinance.gov
September 23, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 20, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
September 16, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 14, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 14, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 13, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 12, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
September 11, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 10, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
September 3, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
August 31, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
August 30, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 26, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
August 25, 2026Debt collectionElectronic communicationsClosed with explanationconsumerfinance.gov
August 23, 2026Vehicle loan or leaseGetting a loan or leaseClosed with explanationconsumerfinance.gov
August 21, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 20, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with monetary reliefconsumerfinance.gov
August 14, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
August 13, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
August 13, 2026Credit reporting or other personal consumer reportsProblem with fraud alerts or security freezesClosed with monetary reliefconsumerfinance.gov
August 11, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
August 11, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
August 7, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
August 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 29, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
July 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
July 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.