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Data / Consumer complaints / Banco Popular De Puerto Rico / Mortgage

Banco Popular De Puerto Rico: 55 CFPB complaints about mortgage, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Banco Popular De Puerto Rico drew 55 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 10.7% of its 516 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 100.0% of them, and 3.6% closed with monetary or other relief.

The request: Watch Banco Popular De Puerto Rico: each new CFPB complaint about mortgage by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 55Complaints, last 3 years
  • 10.7%Share of the company's complaints
  • 100.0%Responded on time
  • 3.6%Closed with relief
  • Sep 16, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261323.6%
12 months to Nov 6, 20252036.4%
12 months to Nov 6, 20242240%

Issues

IssueComplaintsShare
Trouble during payment process2749.1%
Struggling to pay mortgage1323.6%
Applying for a mortgage or refinancing an existing mortgage610.9%
Closing on a mortgage47.3%
Improper use of your report23.6%
Incorrect information on your report23.6%
Problem with a company's investigation into an existing problem11.8%

How the company responded

Company responseComplaintsShare
Closed with explanation5396.4%
Closed with monetary relief23.6%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Puerto Rico3767.3%
Florida35.5%
New York35.5%
Texas35.5%
California23.6%
North Carolina23.6%
South Carolina11.8%
Virginia11.8%
U.S. Virgin Islands11.8%
Washington11.8%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
September 16, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 14, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 10, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 20, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with monetary reliefconsumerfinance.gov
August 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 27, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 26, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 24, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
June 13, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 21, 2026MortgageProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
December 3, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
December 2, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 27, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 29, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 26, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 25, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 16, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
August 30, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 19, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
June 9, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
April 28, 2025MortgageImproper use of your reportClosed with explanationconsumerfinance.gov
April 4, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 18, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 12, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.