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Data / Consumer complaints / Shellpoint Partners, LLC

Shellpoint Partners, LLC: 10,876 CFPB consumer complaints in the last 3 years

Shellpoint Partners, LLC drew 10,876 consumer complaints in the CFPB database in the three years to November 6, 2026, and 20,352 since 2011. The largest group, 9,356, was about mortgage, and the most common issue was “Trouble during payment process” with 6,062. The company responded on time to 92.7% of the complaints, and 0.3% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every mortgage companyGet mortgage in California
  • 10,876Complaints, last 3 years
  • 20,352Complaints, all years
  • 92.7%Responded on time
  • 0.3%Closed with relief
  • 8Products
  • Nov 4, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 63,655
20253,881
20243,094
20231,484
20221,394
20211,757
20202,020
2019908
2018522
2017601
2016468
2015335
2014221
20137
20124
20111

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage9,35686%
Credit reporting or other personal consumer reports1,0719.8%
Debt collection3523.2%
Debt or credit management550.5%
Payday loan, title loan, personal loan, or advance loan120.1%
Money transfer, virtual currency, or money service110.1%
Credit card100.1%
Checking or savings account90.1%

Issues

IssueComplaintsShare
Trouble during payment process6,06255.7%
Struggling to pay mortgage2,14319.7%
Incorrect information on your report9508.7%
Applying for a mortgage or refinancing an existing mortgage3963.6%
Problem with a company's investigation into an existing problem3743.4%
Closing on a mortgage3313%
Improper use of your report1451.3%
Attempts to collect debt not owed1321.2%
Took or threatened to take negative or legal action1030.9%
False statements or representation600.6%
Written notification about debt470.4%
Didn't provide services promised190.2%
Credit monitoring or identity theft protection services150.1%
Unable to get your credit report or credit score140.1%
Charged upfront or unexpected fees110.1%
Problem with customer service110.1%
Communication tactics90.1%
Confusing or missing disclosures70.1%
Unauthorized withdrawals or charges50.1%
Confusing or misleading advertising or marketing40.1%
Fraud or scam40.1%
Managing an account40.1%
Problem with a lender or other company charging your account40.1%
Charged fees or interest you didn't expect30.1%
Getting a credit card30.1%

How the company responded

Company responseComplaintsShare
Closed with explanation10,09092.8%
In progress4263.9%
Untimely response3253%
Closed with monetary relief210.2%
Closed with non-monetary relief140.1%

States

StateComplaintsShare
California1,61014.8%
Florida1,25211.5%
Texas8728%
New York5795.3%
Georgia5705.2%
Illinois4714.3%
New Jersey4293.9%
Pennsylvania3913.6%
Maryland3813.5%
Virginia3192.9%
Michigan2852.6%
North Carolina2682.5%
Ohio2542.3%
Washington2302.1%
Tennessee2202%
Arizona2182%
Massachusetts2101.9%
Colorado2011.8%
South Carolina1701.6%
Louisiana1671.5%
Connecticut1421.3%
Alabama1341.2%
Indiana1301.2%
Oregon1221.1%
Missouri1191.1%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
November 3, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
November 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 30, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 27, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 26, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 26, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 26, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 25, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 25, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 25, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 24, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 24, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 24, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 24, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 23, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 22, 2026MortgageStruggling to pay mortgageIn progressconsumerfinance.gov
October 22, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.