Data / Consumer complaints / Fidelity National Information Services, Inc. (FNIS)

Fidelity National Information Services, Inc. (FNIS): 16,098 CFPB consumer complaints in the last 3 years

Name: CFPB consumer complaints against Fidelity National Information Services, Inc. (FNIS)
Creator: SpecStream
License: https://creativecommons.org/licenses/by/4.0/

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Fidelity National Information Services, Inc. (FNIS) drew 16,098 consumer complaints in the CFPB database in the three years to November 6, 2026, and 21,542 since 2012. The largest group, 14,270, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 7,209. The company responded on time to 100.0% of the complaints, and 0.1% closed with monetary or other relief.

The request: Watch Fidelity National Information Services, Inc. (FNIS): each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaints Get every credit reporting or other personal consumer reports company Get credit reporting or other personal consumer reports in Texas

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16,098Complaints, last 3 years
21,542Complaints, all years
100.0%Responded on time
0.1%Closed with relief
7Products
Nov 2, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

Year	Complaints
2026, to Nov 6	6,659
2025	5,984
2024	3,131
2023	1,615
2022	764
2021	577
2020	463
2019	336
2018	455
2017	407
2016	299
2015	342
2014	343
2013	145
2012	22

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Product	Complaints	Share
Credit reporting or other personal consumer reports	14,270	88.6%
Checking or savings account	1,636	10.2%
Debt collection	146	0.9%
Credit card	20	0.1%
Money transfer, virtual currency, or money service	13	0.1%
Debt or credit management	11	0.1%
Payday loan, title loan, personal loan, or advance loan	2	0.1%

Issues

Issue	Complaints	Share
Incorrect information on your report	7,209	44.8%
Improper use of your report	3,103	19.3%
Problem with a company's investigation into an existing problem	2,066	12.8%
Opening an account	1,311	8.1%
Problem with fraud alerts or security freezes	1,240	7.7%
Problem with a company's investigation into an existing issue	372	2.3%
Unable to get your credit report or credit score	290	1.8%
Managing an account	125	0.8%
Attempts to collect debt not owed	94	0.6%
Closing an account	61	0.4%
Problem caused by your funds being low	41	0.3%
Identity theft protection or other monitoring services	40	0.2%
Credit monitoring or identity theft protection services	37	0.2%
Written notification about debt	23	0.1%
Getting a credit card	15	0.1%
Problem with a lender or other company charging your account	12	0.1%
False statements or representation	9	0.1%
Took or threatened to take negative or legal action	9	0.1%
Communication tactics	7	0.1%
Fraud or scam	7	0.1%
Confusing or missing disclosures	6	0.1%
Problem with customer service	4	0.1%
Threatened to contact someone or share information improperly	3	0.1%
Charged upfront or unexpected fees	2	0.1%
Other features, terms, or problems	2	0.1%

How the company responded

Company response	Complaints	Share
Closed with explanation	16,097	99.9%
Closed with monetary relief	1	0.1%

States

State	Complaints	Share
Texas	2,118	13.2%
Florida	2,116	13.1%
California	1,530	9.5%
Georgia	1,458	9.1%
New York	1,162	7.2%
Illinois	1,098	6.8%
Pennsylvania	613	3.8%
Michigan	521	3.2%
New Jersey	471	2.9%
North Carolina	410	2.5%
South Carolina	360	2.2%
Maryland	348	2.2%
Ohio	328	2%
Massachusetts	317	2%
Virginia	300	1.9%
Mississippi	293	1.8%
Louisiana	264	1.6%
Arizona	257	1.6%
Indiana	214	1.3%
Tennessee	190	1.2%
Alabama	186	1.2%
Nevada	172	1.1%
Missouri	152	0.9%
Minnesota	132	0.8%
Wisconsin	117	0.7%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

Received	Product	Issue	Company response	Source
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Checking or savings account	Opening an account	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 2, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Problem with fraud alerts or security freezes	Closed with explanation	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
November 1, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 31, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 31, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 31, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 31, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 31, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 31, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 31, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 31, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 31, 2026	Checking or savings account	Managing an account	Closed with explanation	consumerfinance.gov
October 31, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing issue	Closed with explanation	consumerfinance.gov
October 31, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing issue	Closed with explanation	consumerfinance.gov
October 31, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 30, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 30, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 30, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 30, 2026	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
October 30, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 30, 2026	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 30, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 30, 2026	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.