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Data / Consumer complaints / Pentagon Federal Credit Union

Pentagon Federal Credit Union: 2,620 CFPB consumer complaints in the last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Pentagon Federal Credit Union drew 2,620 consumer complaints in the CFPB database in the three years to November 6, 2026, and 6,577 since 2011. The largest group, 883, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 528. The company responded on time to 99.9% of the complaints, and 17.9% closed with monetary or other relief. The CFPB records the company as PENTAGON FEDERAL CREDIT UNION.

The request: Watch Pentagon Federal Credit Union: each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every credit reporting or other personal consumer reports companyGet credit reporting or other personal consumer reports in Florida

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 2,620Complaints, last 3 years
  • 6,577Complaints, all years
  • 99.9%Responded on time
  • 17.9%Closed with relief
  • 11Products
  • Nov 2, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6737
2025911
2024845
2023778
2022816
2021649
2020508
2019280
2018277
2017202
2016160
2015115
2014102
2013123
201269
20115

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Credit reporting or other personal consumer reports88333.7%
Checking or savings account45317.3%
Credit card38914.8%
Debt collection31011.8%
Vehicle loan or lease26110%
Mortgage1676.4%
Payday loan, title loan, personal loan, or advance loan913.5%
Money transfer, virtual currency, or money service391.5%
Student loan200.8%
Prepaid card40.2%
Debt or credit management30.1%

Issues

IssueComplaintsShare
Incorrect information on your report52820.2%
Managing an account26410.1%
Improper use of your report2449.3%
Problem with a company's investigation into an existing problem1857.1%
Attempts to collect debt not owed1094.2%
Took or threatened to take negative or legal action1074.1%
Managing the loan or lease893.4%
Trouble during payment process853.2%
Problem with a purchase shown on your statement752.9%
Opening an account722.7%
Other features, terms, or problems622.4%
Repossession572.2%
Closing an account562.1%
Problem when making payments552.1%
Getting a credit card522%
Getting a loan or lease401.5%
Problems at the end of the loan or lease401.5%
Written notification about debt381.5%
Closing your account371.4%
False statements or representation371.4%
Applying for a mortgage or refinancing an existing mortgage361.4%
Fees or interest351.3%
Problem with a lender or other company charging your account331.3%
Problem caused by your funds being low251%
Trouble using your card240.9%

How the company responded

Company responseComplaintsShare
Closed with explanation2,14281.8%
Closed with non-monetary relief2549.7%
Closed with monetary relief2148.2%
In progress100.4%

States

StateComplaintsShare
Florida30111.5%
Texas28010.7%
California2469.4%
Georgia2118.1%
New York1365.2%
Virginia1234.7%
Maryland1154.4%
North Carolina1044%
Pennsylvania953.6%
Illinois863.3%
New Jersey752.9%
Puerto Rico702.7%
Arizona562.1%
South Carolina501.9%
Ohio471.8%
Nevada431.6%
District of Columbia391.5%
Alabama361.4%
Colorado341.3%
Michigan331.3%
Massachusetts321.2%
Tennessee291.1%
Missouri281.1%
Mississippi271%
Indiana261%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 2, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 27, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
October 27, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 26, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 25, 2026Credit reporting or other personal consumer reportsProblem with fraud alerts or security freezesClosed with explanationconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 24, 2026Vehicle loan or leaseProblems at the end of the loan or leaseIn progressconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 22, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 22, 2026Checking or savings accountProblem with a lender or other company charging your accountIn progressconsumerfinance.gov
October 22, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 22, 2026Credit cardImproper use of your reportIn progressconsumerfinance.gov
October 21, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 21, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 20, 2026Vehicle loan or leaseRepossessionClosed with non-monetary reliefconsumerfinance.gov
October 19, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 19, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 19, 2026Credit cardTrouble using your cardIn progressconsumerfinance.gov
October 19, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 18, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 18, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 17, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 17, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 16, 2026Vehicle loan or leaseIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 16, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 15, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 15, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
October 15, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
October 15, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 15, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
October 13, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 13, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 13, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 12, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
October 12, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 12, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 10, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 9, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 9, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 9, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 9, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 8, 2026MortgageIncorrect information on your reportIn progressconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.