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Data / Consumer complaints / Pentagon Federal Credit Union / Vehicle loan or lease

Pentagon Federal Credit Union: 261 CFPB complaints about vehicle loan or lease, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Pentagon Federal Credit Union drew 261 consumer complaints about vehicle loan or lease in the CFPB database in the three years to November 6, 2026, 10.0% of its 2,620 complaints in that time. The most common issue was “Managing the loan or lease”. The company responded on time to 100.0% of them, and 20.7% closed with monetary or other relief.

The request: Watch Pentagon Federal Credit Union: each new CFPB complaint about vehicle loan or lease by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 261Complaints, last 3 years
  • 10.0%Share of the company's complaints
  • 100.0%Responded on time
  • 20.7%Closed with relief
  • Oct 24, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20269837.5%
12 months to Nov 6, 20258432.2%
12 months to Nov 6, 20247930.3%

Issues

IssueComplaintsShare
Managing the loan or lease8934.1%
Repossession5721.8%
Getting a loan or lease4015.3%
Problems at the end of the loan or lease4015.3%
Incorrect information on your report124.6%
Problem with a company's investigation into an existing problem93.4%
Struggling to pay your loan83.1%
Improper use of your report41.5%
Credit monitoring or identity theft protection services10.4%
Problem with fraud alerts or security freezes10.4%

How the company responded

Company responseComplaintsShare
Closed with explanation20678.9%
Closed with non-monetary relief2810.7%
Closed with monetary relief2610%
In progress10.4%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas2911.1%
Florida2610%
Georgia228.4%
California207.7%
New York145.4%
Puerto Rico135%
North Carolina124.6%
Pennsylvania114.2%
Illinois103.8%
Maryland103.8%
Virginia103.8%
New Jersey83.1%
Arizona62.3%
Indiana62.3%
South Carolina62.3%
Alabama41.5%
Massachusetts41.5%
Michigan41.5%
Tennessee41.5%
Delaware31.1%
Louisiana31.1%
New Mexico31.1%
Ohio31.1%
Wisconsin31.1%
Arkansas20.8%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 24, 2026Vehicle loan or leaseProblems at the end of the loan or leaseIn progressconsumerfinance.gov
October 20, 2026Vehicle loan or leaseRepossessionClosed with non-monetary reliefconsumerfinance.gov
October 16, 2026Vehicle loan or leaseIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 15, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
October 15, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
October 2, 2026Vehicle loan or leaseGetting a loan or leaseClosed with explanationconsumerfinance.gov
September 30, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
September 27, 2026Vehicle loan or leaseManaging the loan or leaseClosed with monetary reliefconsumerfinance.gov
September 24, 2026Vehicle loan or leaseGetting a loan or leaseClosed with explanationconsumerfinance.gov
September 18, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
September 18, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
September 18, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
September 16, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
September 16, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
September 16, 2026Vehicle loan or leaseRepossessionClosed with explanationconsumerfinance.gov
September 13, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
September 13, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
September 8, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
September 2, 2026Vehicle loan or leaseGetting a loan or leaseClosed with explanationconsumerfinance.gov
August 28, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
August 27, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
August 26, 2026Vehicle loan or leaseManaging the loan or leaseClosed with explanationconsumerfinance.gov
August 21, 2026Vehicle loan or leaseImproper use of your reportClosed with explanationconsumerfinance.gov
August 13, 2026Vehicle loan or leaseProblems at the end of the loan or leaseClosed with explanationconsumerfinance.gov
August 13, 2026Vehicle loan or leaseGetting a loan or leaseClosed with non-monetary reliefconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.