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Data / Consumer complaints / Pentagon Federal Credit Union / Credit card

Pentagon Federal Credit Union: 389 CFPB complaints about credit card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Pentagon Federal Credit Union drew 389 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 14.8% of its 2,620 complaints in that time. The most common issue was “Problem with a purchase shown on your statement”. The company responded on time to 100.0% of them, and 21.9% closed with monetary or other relief.

The request: Watch Pentagon Federal Credit Union: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 389Complaints, last 3 years
  • 14.8%Share of the company's complaints
  • 100.0%Responded on time
  • 21.9%Closed with relief
  • Oct 22, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202611730.1%
12 months to Nov 6, 202512431.9%
12 months to Nov 6, 202414838%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement7519.3%
Other features, terms, or problems6215.9%
Getting a credit card5213.4%
Problem when making payments4110.5%
Closing your account379.5%
Fees or interest359%
Incorrect information on your report297.5%
Trouble using your card246.2%
Improper use of your report102.6%
Advertising and marketing, including promotional offers92.3%
Struggling to pay your bill82.1%
Problem with a company's investigation into an existing problem51.3%
Credit monitoring or identity theft protection services20.5%

How the company responded

Company responseComplaintsShare
Closed with explanation30277.6%
Closed with monetary relief4912.6%
Closed with non-monetary relief369.3%
In progress20.5%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California5113.1%
Florida369.3%
Texas348.7%
New York246.2%
Georgia225.7%
Maryland184.6%
Virginia184.6%
North Carolina174.4%
Pennsylvania153.9%
Arizona133.3%
Colorado123.1%
Puerto Rico123.1%
Illinois102.6%
Massachusetts82.1%
New Jersey82.1%
South Carolina82.1%
Ohio71.8%
Alabama61.5%
Missouri61.5%
Washington61.5%
Indiana51.3%
Minnesota51.3%
Connecticut41%
Nevada41%
Oregon41%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 22, 2026Credit cardImproper use of your reportIn progressconsumerfinance.gov
October 19, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 19, 2026Credit cardTrouble using your cardIn progressconsumerfinance.gov
October 9, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 9, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 7, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 5, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 4, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 2, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
September 24, 2026Credit cardOther features, terms, or problemsClosed with monetary reliefconsumerfinance.gov
September 24, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
September 23, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
September 23, 2026Credit cardStruggling to pay your billClosed with explanationconsumerfinance.gov
September 22, 2026Credit cardOther features, terms, or problemsClosed with non-monetary reliefconsumerfinance.gov
September 17, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
September 16, 2026Credit cardClosing your accountClosed with monetary reliefconsumerfinance.gov
September 14, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 14, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 8, 2026Credit cardFees or interestClosed with monetary reliefconsumerfinance.gov
September 4, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
September 3, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
September 2, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
August 30, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
August 27, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.