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Data / Consumer complaints / Pentagon Federal Credit Union / Mortgage

Pentagon Federal Credit Union: 167 CFPB complaints about mortgage, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Pentagon Federal Credit Union drew 167 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 6.4% of its 2,620 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 100.0% of them, and 28.7% closed with monetary or other relief.

The request: Watch Pentagon Federal Credit Union: each new CFPB complaint about mortgage by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 167Complaints, last 3 years
  • 6.4%Share of the company's complaints
  • 100.0%Responded on time
  • 28.7%Closed with relief
  • Oct 23, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20265935.3%
12 months to Nov 6, 20255834.7%
12 months to Nov 6, 20245029.9%

Issues

IssueComplaintsShare
Trouble during payment process8550.9%
Applying for a mortgage or refinancing an existing mortgage3621.6%
Struggling to pay mortgage2012%
Closing on a mortgage1810.8%
Incorrect information on your report63.6%
Improper use of your report10.6%
Problem with a company's investigation into an existing problem10.6%

How the company responded

Company responseComplaintsShare
Closed with explanation11468.3%
Closed with monetary relief3118.6%
Closed with non-monetary relief1710.2%
In progress53%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida2112.6%
Virginia2012%
California169.6%
Texas169.6%
Georgia137.8%
Illinois84.8%
North Carolina53%
Pennsylvania53%
Arizona42.4%
Colorado42.4%
Maryland42.4%
Michigan42.4%
New Jersey42.4%
New York42.4%
Washington42.4%
Missouri31.8%
Mississippi31.8%
Nevada31.8%
Ohio31.8%
Hawaii21.2%
Maine21.2%
Nebraska21.2%
Puerto Rico21.2%
Wisconsin21.2%
Connecticut10.6%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 23, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 21, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 19, 2026MortgageClosing on a mortgageIn progressconsumerfinance.gov
October 17, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 16, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 15, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
October 8, 2026MortgageIncorrect information on your reportIn progressconsumerfinance.gov
October 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
September 22, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
September 15, 2026MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
September 11, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
August 30, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
August 27, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
August 26, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
August 12, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
August 7, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
August 5, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 22, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
July 13, 2026MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
July 10, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with monetary reliefconsumerfinance.gov
July 10, 2026MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
July 9, 2026MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
July 3, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
June 24, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with monetary reliefconsumerfinance.gov
May 18, 2026MortgageStruggling to pay mortgageClosed with non-monetary reliefconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.