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Data / Consumer complaints / American Express Company

American Express Company: 30,820 CFPB consumer complaints in the last 3 years

American Express Company drew 30,820 consumer complaints in the CFPB database in the three years to November 6, 2026, and 61,541 since 2011. The largest group, 14,369, was about credit card, and the most common issue was “Incorrect information on your report” with 4,293. The company responded on time to 99.5% of the complaints, and 27.8% closed with monetary or other relief. The CFPB records the company as AMERICAN EXPRESS COMPANY.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every credit card companyGet credit card in California
  • 30,820Complaints, last 3 years
  • 61,541Complaints, all years
  • 99.5%Responded on time
  • 27.8%Closed with relief
  • 10Products
  • Nov 2, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 69,902
202510,571
20248,920
20236,116
20223,929
20213,330
20203,172
20192,826
20182,859
20172,363
20162,375
20151,683
20141,385
20131,113
2012939
201158

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Credit card14,36946.6%
Credit reporting or other personal consumer reports7,66924.9%
Prepaid card4,11713.4%
Debt collection3,20410.4%
Checking or savings account1,1393.7%
Money transfer, virtual currency, or money service1540.5%
Payday loan, title loan, personal loan, or advance loan1250.4%
Debt or credit management360.1%
Mortgage50.1%
Vehicle loan or lease20.1%

Issues

IssueComplaintsShare
Incorrect information on your report4,29313.9%
Problem with a purchase shown on your statement4,04513.1%
Trouble using the card3,48311.3%
Improper use of your report2,4307.9%
Other features, terms, or problems2,2577.3%
Getting a credit card1,8175.9%
Problem with a company's investigation into an existing problem1,7065.5%
Fees or interest1,4634.7%
Advertising and marketing, including promotional offers1,3514.4%
Took or threatened to take negative or legal action1,2103.9%
Attempts to collect debt not owed1,1303.7%
Closing your account1,0003.2%
Trouble using your card8392.7%
Managing an account6062%
Problem when making payments5511.8%
Problem with a purchase or transfer3401.1%
Written notification about debt3381.1%
False statements or representation2931%
Closing an account2240.7%
Opening an account2130.7%
Problem getting a card or closing an account1730.6%
Struggling to pay your bill1560.5%
Communication tactics1450.5%
Unexpected or other fees1140.4%
Problem with a lender or other company charging your account830.3%

How the company responded

Company responseComplaintsShare
Closed with explanation22,02871.5%
Closed with monetary relief4,70815.3%
Closed with non-monetary relief3,85212.5%
In progress2320.8%

States

StateComplaintsShare
California4,53714.7%
Florida3,58211.6%
New York3,13010.2%
Texas2,7228.8%
Georgia1,9946.5%
New Jersey1,2874.2%
Illinois1,0023.3%
North Carolina9303%
Pennsylvania8702.8%
Virginia7352.4%
Massachusetts7072.3%
Michigan6752.2%
Ohio6432.1%
Washington5951.9%
Maryland5801.9%
Arizona5321.7%
Nevada4491.5%
South Carolina4191.4%
Colorado3961.3%
Tennessee3941.3%
Louisiana3601.2%
Connecticut3591.2%
Minnesota3351.1%
Alabama2760.9%
Indiana2650.9%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 2, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
November 1, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
November 1, 2026Credit cardStruggling to pay your billClosed with explanationconsumerfinance.gov
October 31, 2026Credit cardProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
October 31, 2026Credit cardProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
October 31, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardFees or interestClosed with monetary reliefconsumerfinance.gov
October 30, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardTrouble using your cardClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 29, 2026Debt collectionAttempts to collect debt not owedClosed with non-monetary reliefconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 29, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardFees or interestClosed with monetary reliefconsumerfinance.gov
October 28, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
October 28, 2026Debt collectionCommunication tacticsClosed with non-monetary reliefconsumerfinance.gov
October 27, 2026Credit cardAdvertising and marketing, including promotional offersIn progressconsumerfinance.gov
October 27, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 27, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 27, 2026Credit cardTrouble using your cardIn progressconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 27, 2026Debt collectionFalse statements or representationIn progressconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 27, 2026Credit cardAdvertising and marketing, including promotional offersIn progressconsumerfinance.gov
October 27, 2026Credit cardProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 27, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 27, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.