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Data / Consumer complaints / American Express Company / Debt or credit management

American Express Company: 36 CFPB complaints about debt or credit management, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

American Express Company drew 36 consumer complaints about debt or credit management in the CFPB database in the three years to November 6, 2026, 0.1% of its 30,820 complaints in that time. The most common issue was “Confusing or missing disclosures”. The company responded on time to 100.0% of them, and 8.3% closed with monetary or other relief.

The request: Watch American Express Company: each new CFPB complaint about debt or credit management by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 36Complaints, last 3 years
  • 0.1%Share of the company's complaints
  • 100.0%Responded on time
  • 8.3%Closed with relief
  • Jun 29, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261336.1%
12 months to Nov 6, 2025925%
12 months to Nov 6, 20241438.9%

Issues

IssueComplaintsShare
Confusing or missing disclosures1027.8%
Didn't provide services promised822.2%
Problem with customer service822.2%
Confusing or misleading advertising or marketing411.1%
Charged upfront or unexpected fees38.3%
Unauthorized withdrawals or charges38.3%

How the company responded

Company responseComplaintsShare
Closed with explanation3391.7%
Closed with monetary relief38.3%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida822.2%
California616.7%
Louisiana25.6%
Massachusetts25.6%
Mississippi25.6%
Nevada25.6%
New York25.6%
South Carolina25.6%
Alabama12.8%
Arizona12.8%
Georgia12.8%
Maryland12.8%
New Jersey12.8%
Ohio12.8%
Oregon12.8%
Pennsylvania12.8%
Texas12.8%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
June 29, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
May 24, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
April 21, 2026Debt or credit managementConfusing or misleading advertising or marketingClosed with monetary reliefconsumerfinance.gov
April 21, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
April 12, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
March 27, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
March 25, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
March 1, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
February 21, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
January 14, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
January 14, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
November 12, 2025Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
November 11, 2025Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
November 4, 2025Debt or credit managementConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
September 13, 2025Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
September 8, 2025Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
July 18, 2025Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
June 26, 2025Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
May 31, 2025Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
May 17, 2025Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
March 28, 2025Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
November 23, 2024Debt or credit managementConfusing or misleading advertising or marketingClosed with explanationconsumerfinance.gov
November 6, 2024Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
October 30, 2024Debt or credit managementProblem with customer serviceClosed with monetary reliefconsumerfinance.gov
October 19, 2024Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.