Data / Consumer complaints / American Express Company / Money transfer, virtual currency, or money service
American Express Company: 154 CFPB complaints about money transfer, virtual currency, or money service, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
American Express Company drew 154 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 0.5% of its 30,820 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 98.1% of them, and 23.4% closed with monetary or other relief.
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- 154Complaints, last 3 years
- 0.5%Share of the company's complaints
- 98.1%Responded on time
- 23.4%Closed with relief
- Oct 26, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 42 | 27.3% |
| 12 months to Nov 6, 2025 | 47 | 30.5% |
| 12 months to Nov 6, 2024 | 65 | 42.2% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Fraud or scam | 48 | 31.2% |
| Other transaction problem | 47 | 30.5% |
| Money was not available when promised | 18 | 11.7% |
| Confusing or missing disclosures | 9 | 5.8% |
| Other service problem | 7 | 4.5% |
| Problem with customer service | 5 | 3.2% |
| Trouble accessing funds in your mobile or digital wallet | 5 | 3.2% |
| Confusing or misleading advertising or marketing | 3 | 1.9% |
| Lost or stolen money order | 3 | 1.9% |
| Unauthorized transactions or other transaction problem | 3 | 1.9% |
| Managing, opening, or closing your mobile wallet account | 2 | 1.3% |
| Wrong amount charged or received | 2 | 1.3% |
| Incorrect exchange rate | 1 | 0.6% |
| Unexpected or other fees | 1 | 0.6% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 116 | 75.3% |
| Closed with monetary relief | 33 | 21.4% |
| Closed with non-monetary relief | 3 | 1.9% |
| In progress | 2 | 1.3% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 19 | 12.3% |
| Texas | 17 | 11% |
| New York | 15 | 9.7% |
| Massachusetts | 7 | 4.5% |
| Florida | 6 | 3.9% |
| New Jersey | 6 | 3.9% |
| Pennsylvania | 6 | 3.9% |
| Georgia | 5 | 3.2% |
| Maryland | 5 | 3.2% |
| Michigan | 5 | 3.2% |
| North Carolina | 5 | 3.2% |
| Alabama | 4 | 2.6% |
| Illinois | 4 | 2.6% |
| Virginia | 4 | 2.6% |
| Washington | 4 | 2.6% |
| Arizona | 3 | 1.9% |
| Minnesota | 3 | 1.9% |
| Nevada | 3 | 1.9% |
| Ohio | 3 | 1.9% |
| Oregon | 3 | 1.9% |
| Arkansas | 2 | 1.3% |
| Colorado | 2 | 1.3% |
| Connecticut | 2 | 1.3% |
| Louisiana | 2 | 1.3% |
| Missouri | 2 | 1.3% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 26, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | In progress | consumerfinance.gov |
| October 23, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 10, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| September 8, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| September 8, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| July 28, 2026 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| July 21, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| July 16, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| July 13, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| June 10, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with monetary relief | consumerfinance.gov |
| May 25, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with monetary relief | consumerfinance.gov |
| May 21, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| May 18, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| May 14, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| May 2, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| May 1, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| April 14, 2026 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| April 7, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| March 23, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| March 20, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| March 18, 2026 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| March 4, 2026 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All American Express Company complaints
- Every company with Money transfer, virtual currency, or money service complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.