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Data / Consumer complaints / Bank of America, National Association

Bank of America, National Association: 56,438 CFPB consumer complaints in the last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Bank of America, National Association drew 56,438 consumer complaints in the CFPB database in the three years to November 6, 2026, and 190,296 since 2011. The largest group, 20,244, was about checking or savings account, and the most common issue was “Managing an account” with 11,932. The company responded on time to 99.3% of the complaints, and 30.5% closed with monetary or other relief. The CFPB records the company as BANK OF AMERICA, NATIONAL ASSOCIATION.

The request: Watch Bank of America, National Association: each new CFPB complaint by product and issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every checking or savings account companyGet checking or savings account in California

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  • 56,438Complaints, last 3 years
  • 190,296Complaints, all years
  • 99.3%Responded on time
  • 30.5%Closed with relief
  • 11Products
  • Nov 6, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 620,986
202519,168
202414,323
202314,315
202213,057
202111,427
20209,448
20197,535
20188,311
20178,778
20169,782
20159,831
201410,286
201316,451
201216,018
2011580

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Checking or savings account20,24435.9%
Credit card13,49323.9%
Credit reporting or other personal consumer reports11,60420.6%
Money transfer, virtual currency, or money service3,8856.9%
Debt collection3,5846.4%
Mortgage1,5912.8%
Prepaid card1,1332%
Vehicle loan or lease6711.2%
Payday loan, title loan, personal loan, or advance loan1290.2%
Debt or credit management950.2%
Student loan90.1%

Issues

IssueComplaintsShare
Managing an account11,93221.1%
Incorrect information on your report6,45311.4%
Problem with a purchase shown on your statement5,3899.5%
Improper use of your report3,7576.7%
Closing an account2,8605.1%
Problem with a company's investigation into an existing problem2,6114.6%
Problem with a lender or other company charging your account2,5834.6%
Fraud or scam1,9063.4%
Opening an account1,6412.9%
Other features, terms, or problems1,5982.8%
Took or threatened to take negative or legal action1,4602.6%
Attempts to collect debt not owed1,3112.3%
Problem when making payments1,2202.2%
Getting a credit card1,1182%
Fees or interest1,0221.8%
Problem caused by your funds being low1,0111.8%
Closing your account9391.7%
Other transaction problem7961.4%
Trouble during payment process6261.1%
Problem with a purchase or transfer5190.9%
Struggling to pay mortgage4420.8%
Written notification about debt3860.7%
Trouble using your card3840.7%
Advertising and marketing, including promotional offers3370.6%
Money was not available when promised3240.6%

How the company responded

Company responseComplaintsShare
Closed with explanation37,51466.5%
Closed with monetary relief13,75424.4%
Closed with non-monetary relief3,4446.1%
In progress1,7193%
Untimely response70.1%

States

StateComplaintsShare
California11,32020.1%
Florida7,18712.7%
Texas5,2519.3%
New York4,2337.5%
Georgia2,8095%
New Jersey2,2364%
Illinois1,9573.5%
Massachusetts1,5962.8%
North Carolina1,5402.7%
Maryland1,4622.6%
Washington1,3712.4%
Pennsylvania1,3642.4%
Arizona1,2182.2%
Virginia1,2142.2%
Michigan1,1532%
Nevada9571.7%
South Carolina8521.5%
Connecticut7661.4%
Tennessee7131.3%
Ohio6391.1%
Oregon4970.9%
Colorado4780.8%
Missouri4660.8%
Indiana3250.6%
Minnesota2900.5%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 6, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
November 6, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedIn progressconsumerfinance.gov
November 5, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
November 5, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
November 5, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
November 4, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
November 4, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
November 4, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
November 3, 2026Credit cardProblem when making paymentsIn progressconsumerfinance.gov
November 3, 2026Credit cardIncorrect information on your reportIn progressconsumerfinance.gov
November 3, 2026Money transfer, virtual currency, or money serviceUnexpected or other feesIn progressconsumerfinance.gov
November 3, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
November 3, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
November 3, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
November 3, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
November 3, 2026Credit cardFees or interestClosed with explanationconsumerfinance.gov
November 2, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
November 2, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
November 2, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
November 2, 2026Debt collectionTook or threatened to take negative or legal actionIn progressconsumerfinance.gov
November 2, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedIn progressconsumerfinance.gov
November 2, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 1, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov
November 1, 2026Credit cardFees or interestIn progressconsumerfinance.gov
November 1, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 31, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 31, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 30, 2026Credit cardFees or interestIn progressconsumerfinance.gov
October 30, 2026Credit cardProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 30, 2026Money transfer, virtual currency, or money serviceOther transaction problemIn progressconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 30, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 30, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
October 30, 2026Checking or savings accountProblem caused by your funds being lowIn progressconsumerfinance.gov
October 30, 2026Checking or savings accountProblem caused by your funds being lowIn progressconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 30, 2026Checking or savings accountClosing an accountClosed with non-monetary reliefconsumerfinance.gov
October 30, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 30, 2026Debt collectionAttempts to collect debt not owedIn progressconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountIn progressconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 29, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.