Skip to the page
Get started free

Data / Consumer complaints / Bank of America, National Association / Debt or credit management

Bank of America, National Association: 95 CFPB complaints about debt or credit management, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Bank of America, National Association drew 95 consumer complaints about debt or credit management in the CFPB database in the three years to November 6, 2026, 0.2% of its 56,438 complaints in that time. The most common issue was “Unauthorized withdrawals or charges”. The company responded on time to 95.8% of them, and 21.1% closed with monetary or other relief.

The request: Watch Bank of America, National Association: each new CFPB complaint about debt or credit management by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every company for this productGet debt or credit management in California

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 95Complaints, last 3 years
  • 0.2%Share of the company's complaints
  • 95.8%Responded on time
  • 21.1%Closed with relief
  • Oct 19, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20264143.2%
12 months to Nov 6, 20252930.5%
12 months to Nov 6, 20242526.3%

Issues

IssueComplaintsShare
Unauthorized withdrawals or charges2829.5%
Problem with customer service1920%
Charged upfront or unexpected fees1515.8%
Didn't provide services promised1414.7%
Confusing or missing disclosures1313.7%
Confusing or misleading advertising or marketing66.3%

How the company responded

Company responseComplaintsShare
Closed with explanation7275.8%
Closed with monetary relief1920%
In progress33.2%
Closed with non-monetary relief11.1%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California2223.2%
Florida2021.1%
New York88.4%
Texas77.4%
Illinois66.3%
Georgia33.2%
Arizona22.1%
Connecticut22.1%
Massachusetts22.1%
Maryland22.1%
Missouri22.1%
New Jersey22.1%
South Carolina22.1%
Virginia22.1%
Alaska11.1%
District of Columbia11.1%
Indiana11.1%
Louisiana11.1%
Michigan11.1%
North Carolina11.1%
New Mexico11.1%
Nevada11.1%
Ohio11.1%
Oregon11.1%
Puerto Rico11.1%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 19, 2026Debt or credit managementDidn't provide services promisedIn progressconsumerfinance.gov
October 14, 2026Debt or credit managementProblem with customer serviceIn progressconsumerfinance.gov
October 14, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
September 30, 2026Debt or credit managementUnauthorized withdrawals or chargesIn progressconsumerfinance.gov
September 4, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
August 11, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
August 1, 2026Debt or credit managementConfusing or missing disclosuresClosed with monetary reliefconsumerfinance.gov
July 31, 2026Debt or credit managementDidn't provide services promisedClosed with monetary reliefconsumerfinance.gov
July 28, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with monetary reliefconsumerfinance.gov
July 18, 2026Debt or credit managementProblem with customer serviceClosed with monetary reliefconsumerfinance.gov
July 6, 2026Debt or credit managementProblem with customer serviceClosed with explanationconsumerfinance.gov
June 22, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
June 3, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
May 18, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
May 15, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
April 27, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with monetary reliefconsumerfinance.gov
April 21, 2026Debt or credit managementProblem with customer serviceClosed with monetary reliefconsumerfinance.gov
March 29, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with monetary reliefconsumerfinance.gov
March 27, 2026Debt or credit managementConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
March 27, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
March 19, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
March 13, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with monetary reliefconsumerfinance.gov
March 11, 2026Debt or credit managementCharged upfront or unexpected feesClosed with explanationconsumerfinance.gov
February 17, 2026Debt or credit managementDidn't provide services promisedClosed with explanationconsumerfinance.gov
February 11, 2026Debt or credit managementDidn't provide services promisedClosed with monetary reliefconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.