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Data / Consumer complaints / Bank of America, National Association / Payday loan, title loan, personal loan, or advance loan

Bank of America, National Association: 129 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Bank of America, National Association drew 129 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 0.2% of its 56,438 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 100.0% of them, and 7.0% closed with monetary or other relief.

The request: Watch Bank of America, National Association: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 129Complaints, last 3 years
  • 0.2%Share of the company's complaints
  • 100.0%Responded on time
  • 7.0%Closed with relief
  • Oct 22, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20265341.1%
12 months to Nov 6, 20254131.8%
12 months to Nov 6, 20243527.1%

Issues

IssueComplaintsShare
Incorrect information on your report3124%
Getting a line of credit2217.1%
Problem when making payments107.8%
Problem with the payoff process at the end of the loan107.8%
Charged fees or interest you didn't expect86.2%
Getting the loan86.2%
Problems receiving the advance75.4%
Problem with a company's investigation into an existing problem64.7%
Struggling to pay your loan64.7%
Problem with additional add-on products or services53.9%
Credit limit changed32.3%
Improper use of your report32.3%
Problem with cash advance32.3%
Issues with repayment21.6%
Loan payment wasn't credited to your account21.6%
Confusing or misleading advertising or marketing10.8%
Confusing or missing disclosures10.8%
Was approved for a loan, but didn't receive the money10.8%

How the company responded

Company responseComplaintsShare
Closed with explanation12093%
Closed with monetary relief53.9%
Closed with non-monetary relief43.1%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida2116.3%
California1310.1%
New York1310.1%
Illinois107.8%
Georgia97%
Texas86.2%
Virginia64.7%
Arizona53.9%
Pennsylvania53.9%
Massachusetts43.1%
Michigan43.1%
North Carolina43.1%
New Jersey43.1%
Connecticut32.3%
Tennessee32.3%
Arkansas21.6%
Indiana21.6%
Nevada21.6%
South Carolina21.6%
Washington21.6%
Alabama10.8%
Colorado10.8%
Delaware10.8%
Maryland10.8%
Missouri10.8%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 22, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 13, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
September 30, 2026Payday loan, title loan, personal loan, or advance loanProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 18, 2026Payday loan, title loan, personal loan, or advance loanWas approved for a loan, but didn't receive the moneyClosed with explanationconsumerfinance.gov
August 28, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
August 17, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
August 12, 2026Payday loan, title loan, personal loan, or advance loanProblem with cash advanceClosed with explanationconsumerfinance.gov
August 7, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 31, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
July 24, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 19, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 17, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 11, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with explanationconsumerfinance.gov
July 8, 2026Payday loan, title loan, personal loan, or advance loanLoan payment wasn't credited to your accountClosed with explanationconsumerfinance.gov
June 29, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
June 3, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
May 31, 2026Payday loan, title loan, personal loan, or advance loanProblems receiving the advanceClosed with explanationconsumerfinance.gov
May 30, 2026Payday loan, title loan, personal loan, or advance loanProblems receiving the advanceClosed with explanationconsumerfinance.gov
May 25, 2026Payday loan, title loan, personal loan, or advance loanProblems receiving the advanceClosed with explanationconsumerfinance.gov
May 18, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 14, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
May 13, 2026Payday loan, title loan, personal loan, or advance loanImproper use of your reportClosed with explanationconsumerfinance.gov
May 13, 2026Payday loan, title loan, personal loan, or advance loanImproper use of your reportClosed with explanationconsumerfinance.gov
April 30, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with explanationconsumerfinance.gov
April 27, 2026Payday loan, title loan, personal loan, or advance loanProblem with additional add-on products or servicesClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.