Data / Consumer complaints / Bank of America, National Association / Payday loan, title loan, personal loan, or advance loan
Bank of America, National Association: 129 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Bank of America, National Association drew 129 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 0.2% of its 56,438 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 100.0% of them, and 7.0% closed with monetary or other relief.
The request: Watch Bank of America, National Association: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 129Complaints, last 3 years
- 0.2%Share of the company's complaints
- 100.0%Responded on time
- 7.0%Closed with relief
- Oct 22, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 53 | 41.1% |
| 12 months to Nov 6, 2025 | 41 | 31.8% |
| 12 months to Nov 6, 2024 | 35 | 27.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 31 | 24% |
| Getting a line of credit | 22 | 17.1% |
| Problem when making payments | 10 | 7.8% |
| Problem with the payoff process at the end of the loan | 10 | 7.8% |
| Charged fees or interest you didn't expect | 8 | 6.2% |
| Getting the loan | 8 | 6.2% |
| Problems receiving the advance | 7 | 5.4% |
| Problem with a company's investigation into an existing problem | 6 | 4.7% |
| Struggling to pay your loan | 6 | 4.7% |
| Problem with additional add-on products or services | 5 | 3.9% |
| Credit limit changed | 3 | 2.3% |
| Improper use of your report | 3 | 2.3% |
| Problem with cash advance | 3 | 2.3% |
| Issues with repayment | 2 | 1.6% |
| Loan payment wasn't credited to your account | 2 | 1.6% |
| Confusing or misleading advertising or marketing | 1 | 0.8% |
| Confusing or missing disclosures | 1 | 0.8% |
| Was approved for a loan, but didn't receive the money | 1 | 0.8% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 120 | 93% |
| Closed with monetary relief | 5 | 3.9% |
| Closed with non-monetary relief | 4 | 3.1% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Florida | 21 | 16.3% |
| California | 13 | 10.1% |
| New York | 13 | 10.1% |
| Illinois | 10 | 7.8% |
| Georgia | 9 | 7% |
| Texas | 8 | 6.2% |
| Virginia | 6 | 4.7% |
| Arizona | 5 | 3.9% |
| Pennsylvania | 5 | 3.9% |
| Massachusetts | 4 | 3.1% |
| Michigan | 4 | 3.1% |
| North Carolina | 4 | 3.1% |
| New Jersey | 4 | 3.1% |
| Connecticut | 3 | 2.3% |
| Tennessee | 3 | 2.3% |
| Arkansas | 2 | 1.6% |
| Indiana | 2 | 1.6% |
| Nevada | 2 | 1.6% |
| South Carolina | 2 | 1.6% |
| Washington | 2 | 1.6% |
| Alabama | 1 | 0.8% |
| Colorado | 1 | 0.8% |
| Delaware | 1 | 0.8% |
| Maryland | 1 | 0.8% |
| Missouri | 1 | 0.8% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| September 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| September 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Was approved for a loan, but didn't receive the money | Closed with explanation | consumerfinance.gov |
| August 28, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| August 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with cash advance | Closed with explanation | consumerfinance.gov |
| August 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| July 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| July 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Loan payment wasn't credited to your account | Closed with explanation | consumerfinance.gov |
| June 29, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| May 31, 2026 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| May 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| May 25, 2026 | Payday loan, title loan, personal loan, or advance loan | Problems receiving the advance | Closed with explanation | consumerfinance.gov |
| May 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| May 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| May 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Improper use of your report | Closed with explanation | consumerfinance.gov |
| May 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Improper use of your report | Closed with explanation | consumerfinance.gov |
| April 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| April 27, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Bank of America, National Association complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.