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Data / Consumer complaints / Bank of America, National Association / Credit reporting or other personal consumer reports

Bank of America, National Association: 11,604 CFPB complaints about credit reporting or other personal consumer reports, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Bank of America, National Association drew 11,604 consumer complaints about credit reporting or other personal consumer reports in the CFPB database in the three years to November 6, 2026, 20.6% of its 56,438 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 99.0% of them, and 14.3% closed with monetary or other relief.

The request: Watch Bank of America, National Association: each new CFPB complaint about credit reporting or other personal consumer reports by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 11,604Complaints, last 3 years
  • 20.6%Share of the company's complaints
  • 99.0%Responded on time
  • 14.3%Closed with relief
  • Nov 6, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20264,49738.8%
12 months to Nov 6, 20254,09935.3%
12 months to Nov 6, 20243,00825.9%

Issues

IssueComplaintsShare
Incorrect information on your report5,51847.6%
Improper use of your report3,64431.4%
Problem with a company's investigation into an existing problem2,03317.5%
Credit monitoring or identity theft protection services1391.2%
Problem with fraud alerts or security freezes1030.9%
Problem with a company's investigation into an existing issue860.7%
Unable to get your credit report or credit score420.4%
Identity theft protection or other monitoring services390.3%

How the company responded

Company responseComplaintsShare
Closed with explanation9,68083.4%
Closed with non-monetary relief1,31111.3%
Closed with monetary relief3443%
In progress2692.3%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida2,10218.1%
California1,63614.1%
Texas1,24210.7%
New York9157.9%
Georgia7966.9%
New Jersey5294.6%
Illinois4553.9%
Pennsylvania3793.3%
North Carolina3402.9%
Massachusetts3242.8%
Maryland2982.6%
Michigan2272%
Virginia1951.7%
South Carolina1821.6%
Nevada1811.6%
Arizona1761.5%
Tennessee1461.3%
Washington1331.1%
Connecticut1311.1%
Ohio1281.1%
Colorado770.7%
District of Columbia770.7%
Louisiana760.7%
Indiana740.6%
Rhode Island700.6%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 6, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
November 4, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
November 3, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
November 2, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
November 2, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
November 1, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 31, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 30, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 29, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 28, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 27, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportIn progressconsumerfinance.gov
October 26, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 26, 2026Credit reporting or other personal consumer reportsImproper use of your reportIn progressconsumerfinance.gov
October 26, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.