Data / Consumer complaints / Bank of America, National Association / Debt collection
Bank of America, National Association: 3,584 CFPB complaints about debt collection, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Bank of America, National Association drew 3,584 consumer complaints about debt collection in the CFPB database in the three years to November 6, 2026, 6.4% of its 56,438 complaints in that time. The most common issue was “Took or threatened to take negative or legal action”. The company responded on time to 99.4% of them, and 5.5% closed with monetary or other relief.
The request: Watch Bank of America, National Association: each new CFPB complaint about debt collection by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 3,584Complaints, last 3 years
- 6.4%Share of the company's complaints
- 99.4%Responded on time
- 5.5%Closed with relief
- Nov 5, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 2,009 | 56.1% |
| 12 months to Nov 6, 2025 | 1,087 | 30.3% |
| 12 months to Nov 6, 2024 | 488 | 13.6% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Took or threatened to take negative or legal action | 1,460 | 40.7% |
| Attempts to collect debt not owed | 1,311 | 36.6% |
| Written notification about debt | 386 | 10.8% |
| False statements or representation | 291 | 8.1% |
| Communication tactics | 76 | 2.1% |
| Threatened to contact someone or share information improperly | 31 | 0.9% |
| Electronic communications | 29 | 0.8% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 3,320 | 92.6% |
| Closed with non-monetary relief | 144 | 4% |
| In progress | 67 | 1.9% |
| Closed with monetary relief | 53 | 1.5% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 578 | 16.1% |
| Florida | 516 | 14.4% |
| Texas | 492 | 13.7% |
| New York | 214 | 6% |
| Georgia | 198 | 5.5% |
| Arizona | 144 | 4% |
| South Carolina | 135 | 3.8% |
| Illinois | 111 | 3.1% |
| North Carolina | 100 | 2.8% |
| New Jersey | 100 | 2.8% |
| Maryland | 89 | 2.5% |
| Pennsylvania | 89 | 2.5% |
| Massachusetts | 80 | 2.2% |
| Nevada | 73 | 2% |
| Michigan | 68 | 1.9% |
| Virginia | 63 | 1.8% |
| Washington | 56 | 1.6% |
| Connecticut | 46 | 1.3% |
| Tennessee | 39 | 1.1% |
| Rhode Island | 30 | 0.8% |
| Indiana | 29 | 0.8% |
| Ohio | 28 | 0.8% |
| Oregon | 27 | 0.8% |
| Arkansas | 24 | 0.7% |
| Missouri | 20 | 0.6% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 5, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 4, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 2, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 2, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| October 30, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| October 30, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| October 29, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| October 27, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| October 27, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| October 27, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| October 27, 2026 | Debt collection | False statements or representation | In progress | consumerfinance.gov |
| October 27, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| October 27, 2026 | Debt collection | False statements or representation | In progress | consumerfinance.gov |
| October 26, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| October 26, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| October 26, 2026 | Debt collection | False statements or representation | In progress | consumerfinance.gov |
| October 26, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| October 24, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| October 23, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| October 22, 2026 | Debt collection | Attempts to collect debt not owed | Closed with explanation | consumerfinance.gov |
| October 22, 2026 | Debt collection | False statements or representation | Closed with explanation | consumerfinance.gov |
| October 21, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
Also on SpecStream
- All Bank of America, National Association complaints
- Every company with Debt collection complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.