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Data / Consumer complaints / Bank of America, National Association / Prepaid card

Bank of America, National Association: 1,133 CFPB complaints about prepaid card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Bank of America, National Association drew 1,133 consumer complaints about prepaid card in the CFPB database in the three years to November 6, 2026, 2.0% of its 56,438 complaints in that time. The most common issue was “Problem with a purchase or transfer”. The company responded on time to 99.9% of them, and 21.3% closed with monetary or other relief.

The request: Watch Bank of America, National Association: each new CFPB complaint about prepaid card by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 1,133Complaints, last 3 years
  • 2.0%Share of the company's complaints
  • 99.9%Responded on time
  • 21.3%Closed with relief
  • Oct 27, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202619216.9%
12 months to Nov 6, 202539334.7%
12 months to Nov 6, 202454848.4%

Issues

IssueComplaintsShare
Problem with a purchase or transfer51945.8%
Unexpected or other fees22419.8%
Problem getting a card or closing an account20418%
Trouble using the card16514.6%
Advertising181.6%
Problem with overdraft30.3%

How the company responded

Company responseComplaintsShare
Closed with explanation89178.6%
Closed with monetary relief22119.5%
Closed with non-monetary relief201.8%
In progress10.1%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California81471.8%
Michigan423.7%
Nevada383.4%
Arizona332.9%
North Carolina232%
Texas181.6%
Maryland171.5%
Florida151.3%
South Carolina151.3%
New Jersey141.2%
New York131.1%
Ohio121.1%
Georgia80.7%
Kentucky80.7%
Illinois70.6%
Colorado50.4%
Minnesota50.4%
Massachusetts40.4%
Oregon40.4%
Utah40.4%
Arkansas30.3%
Hawaii30.3%
Louisiana30.3%
Tennessee30.3%
Connecticut20.2%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 27, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
October 26, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 11, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
October 10, 2026Prepaid cardProblem with overdraftIn progressconsumerfinance.gov
October 1, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
September 29, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
September 28, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
September 27, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 23, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 19, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 18, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 15, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
September 14, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
September 12, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 10, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
September 10, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
September 4, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
August 29, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
August 29, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
August 20, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
August 13, 2026Prepaid cardTrouble using the cardClosed with monetary reliefconsumerfinance.gov
August 10, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
August 3, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
July 28, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov
July 27, 2026Prepaid cardProblem with a purchase or transferClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.