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Data / Consumer complaints / Bank of America, National Association / Money transfer, virtual currency, or money service

Bank of America, National Association: 3,885 CFPB complaints about money transfer, virtual currency, or money service, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Bank of America, National Association drew 3,885 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 6.9% of its 56,438 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 99.6% of them, and 22.2% closed with monetary or other relief.

The request: Watch Bank of America, National Association: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 3,885Complaints, last 3 years
  • 6.9%Share of the company's complaints
  • 99.6%Responded on time
  • 22.2%Closed with relief
  • Nov 6, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20261,46137.6%
12 months to Nov 6, 20251,53439.5%
12 months to Nov 6, 202489022.9%

Issues

IssueComplaintsShare
Fraud or scam1,90649.1%
Other transaction problem79620.5%
Money was not available when promised3248.3%
Unauthorized transactions or other transaction problem2165.6%
Problem with customer service1744.5%
Confusing or missing disclosures1433.7%
Wrong amount charged or received822.1%
Unexpected or other fees611.6%
Lost or stolen money order531.4%
Other service problem511.3%
Confusing or misleading advertising or marketing250.6%
Trouble accessing funds in your mobile or digital wallet210.5%
Managing, opening, or closing your mobile wallet account190.5%
Incorrect exchange rate80.2%
Problem adding money60.2%

How the company responded

Company responseComplaintsShare
Closed with explanation2,92275.2%
Closed with monetary relief77019.8%
In progress1002.6%
Closed with non-monetary relief932.4%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California83521.5%
Florida44711.5%
Texas3639.3%
New York2666.8%
Georgia1704.4%
Massachusetts1443.7%
New Jersey1283.3%
Illinois1243.2%
North Carolina1223.1%
Maryland1122.9%
Virginia992.5%
Washington972.5%
Nevada731.9%
Arizona711.8%
Pennsylvania711.8%
South Carolina641.6%
Michigan631.6%
Connecticut591.5%
Tennessee421.1%
Missouri360.9%
Colorado250.6%
Oregon240.6%
Indiana230.6%
Minnesota230.6%
Ohio200.5%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 6, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedIn progressconsumerfinance.gov
November 3, 2026Money transfer, virtual currency, or money serviceUnexpected or other feesIn progressconsumerfinance.gov
November 2, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedIn progressconsumerfinance.gov
October 30, 2026Money transfer, virtual currency, or money serviceOther transaction problemIn progressconsumerfinance.gov
October 30, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 30, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 29, 2026Money transfer, virtual currency, or money serviceOther transaction problemClosed with explanationconsumerfinance.gov
October 28, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceOther transaction problemIn progressconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceUnexpected or other feesIn progressconsumerfinance.gov
October 27, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 26, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 25, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceFraud or scamClosed with explanationconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceProblem with customer serviceIn progressconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with monetary reliefconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceOther transaction problemIn progressconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedIn progressconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceOther transaction problemIn progressconsumerfinance.gov
October 23, 2026Money transfer, virtual currency, or money serviceTrouble accessing funds in your mobile or digital walletIn progressconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.