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Data / Consumer complaints / Discover Bank

Discover Bank: 18,259 CFPB consumer complaints in the last 3 years

Discover Bank drew 18,259 consumer complaints in the CFPB database in the three years to November 6, 2026, and 44,503 since 2011. The largest group, 8,032, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 4,550. The company responded on time to 100.0% of the complaints, and 28.7% closed with monetary or other relief. The CFPB records the company as DISCOVER BANK.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every credit reporting or other personal consumer reports companyGet credit reporting or other personal consumer reports in Florida
  • 18,259Complaints, last 3 years
  • 44,503Complaints, all years
  • 100.0%Responded on time
  • 28.7%Closed with relief
  • 10Products
  • Mar 25, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 61,791
20258,632
20246,924
20235,211
20224,192
20213,337
20202,580
20192,141
20182,008
20171,807
20161,589
20151,477
20141,015
2013899
2012843
201157

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Credit reporting or other personal consumer reports8,03244%
Credit card6,30234.5%
Debt collection2,36813%
Checking or savings account9525.2%
Money transfer, virtual currency, or money service2141.2%
Student loan1390.8%
Payday loan, title loan, personal loan, or advance loan1120.6%
Mortgage830.5%
Debt or credit management480.3%
Prepaid card90.1%

Issues

IssueComplaintsShare
Incorrect information on your report4,55024.9%
Improper use of your report2,48513.6%
Problem with a purchase shown on your statement2,27512.5%
Problem with a company's investigation into an existing problem1,7459.6%
Attempts to collect debt not owed9875.4%
Getting a credit card7654.2%
Other features, terms, or problems5943.3%
Managing an account5843.2%
Closing your account5473%
Took or threatened to take negative or legal action4392.4%
False statements or representation4252.3%
Fees or interest3912.1%
Problem when making payments3762.1%
Written notification about debt3491.9%
Struggling to pay your bill1851%
Trouble using your card1811%
Problem with a lender or other company charging your account1500.8%
Communication tactics1250.7%
Advertising and marketing, including promotional offers1200.7%
Credit monitoring or identity theft protection services1180.6%
Fraud or scam980.5%
Closing an account940.5%
Dealing with your lender or servicer680.4%
Opening an account680.4%
Other transaction problem550.3%

How the company responded

Company responseComplaintsShare
Closed with explanation13,01671.3%
Closed with non-monetary relief4,44724.4%
Closed with monetary relief7964.4%

States

StateComplaintsShare
Florida2,01611%
California2,00411%
Texas1,7999.9%
New York1,4768.1%
Georgia1,3197.2%
Illinois8974.9%
Pennsylvania8234.5%
New Jersey7654.2%
North Carolina6233.4%
Michigan4752.6%
Maryland4532.5%
Ohio4092.2%
Massachusetts4022.2%
Virginia3692%
South Carolina3011.6%
Arizona2871.6%
Alabama2441.3%
Missouri2431.3%
Nevada2411.3%
Tennessee2331.3%
Louisiana2181.2%
Mississippi2011.1%
Indiana2001.1%
Colorado1991.1%
Washington1861%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
March 25, 2026Debt collectionWritten notification about debtClosed with non-monetary reliefconsumerfinance.gov
March 25, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
March 25, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 25, 2026Debt collectionThreatened to contact someone or share information improperlyClosed with non-monetary reliefconsumerfinance.gov
March 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 25, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
March 25, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
March 24, 2026Debt or credit managementUnauthorized withdrawals or chargesClosed with explanationconsumerfinance.gov
March 24, 2026Checking or savings accountManaging an accountClosed with monetary reliefconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
March 24, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
March 24, 2026Credit cardProblem with a purchase shown on your statementClosed with non-monetary reliefconsumerfinance.gov
March 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 24, 2026Debt collectionFalse statements or representationClosed with explanationconsumerfinance.gov
March 24, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
March 24, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 24, 2026Debt collectionCommunication tacticsClosed with non-monetary reliefconsumerfinance.gov
March 24, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
March 24, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
March 24, 2026Debt collectionWritten notification about debtClosed with explanationconsumerfinance.gov
March 24, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
March 24, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 24, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
March 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
March 24, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
March 24, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
March 24, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
March 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
March 23, 2026Credit reporting or other personal consumer reportsImproper use of your reportClosed with non-monetary reliefconsumerfinance.gov
March 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
March 23, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
March 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 23, 2026Credit reporting or other personal consumer reportsCredit monitoring or identity theft protection servicesClosed with explanationconsumerfinance.gov
March 23, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 23, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.