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Data / Consumer complaints / Discover Bank / Mortgage

Discover Bank: 83 CFPB complaints about mortgage, last 3 years

Discover Bank drew 83 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 0.5% of its 18,259 complaints in that time. The most common issue was “Applying for a mortgage or refinancing an existing mortgage”. The company responded on time to 100.0% of them, and 26.5% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 83Complaints, last 3 years
  • 0.5%Share of the company's complaints
  • 100.0%Responded on time
  • 26.5%Closed with relief
  • Mar 5, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 2026910.8%
12 months to Nov 6, 20252631.3%
12 months to Nov 6, 20244857.8%

Issues

IssueComplaintsShare
Applying for a mortgage or refinancing an existing mortgage4453%
Trouble during payment process2024.1%
Struggling to pay mortgage910.8%
Closing on a mortgage44.8%
Incorrect information on your report33.6%
Improper use of your report22.4%
Problem with a company's investigation into an existing problem11.2%

How the company responded

Company responseComplaintsShare
Closed with explanation6173.5%
Closed with non-monetary relief1619.3%
Closed with monetary relief67.2%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California1214.5%
Illinois67.2%
Texas67.2%
Florida56%
Kansas56%
North Carolina56%
Ohio56%
Georgia44.8%
Pennsylvania44.8%
Massachusetts33.6%
New York33.6%
Arkansas22.4%
Indiana22.4%
Louisiana22.4%
Michigan22.4%
Missouri22.4%
New Jersey22.4%
Virginia22.4%
Washington22.4%
Colorado11.2%
Kentucky11.2%
New Hampshire11.2%
Nevada11.2%
Oklahoma11.2%
Rhode Island11.2%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
March 5, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 27, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
January 30, 2026MortgageStruggling to pay mortgageClosed with non-monetary reliefconsumerfinance.gov
December 31, 2025MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
December 19, 2025MortgageClosing on a mortgageClosed with non-monetary reliefconsumerfinance.gov
December 14, 2025MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
November 29, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
November 20, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
November 18, 2025MortgageStruggling to pay mortgageClosed with non-monetary reliefconsumerfinance.gov
September 26, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with non-monetary reliefconsumerfinance.gov
August 2, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 22, 2025MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
July 17, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
July 16, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
July 14, 2025MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
June 17, 2025MortgageClosing on a mortgageClosed with monetary reliefconsumerfinance.gov
May 20, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with non-monetary reliefconsumerfinance.gov
May 19, 2025MortgageTrouble during payment processClosed with non-monetary reliefconsumerfinance.gov
May 8, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
April 28, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
March 28, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
February 28, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
January 31, 2025MortgageTrouble during payment processClosed with monetary reliefconsumerfinance.gov
January 24, 2025MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
January 23, 2025MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.