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Data / Consumer complaints / Citibank, N.A. / Credit card

Citibank, N.A.: 26,813 CFPB complaints about credit card, last 3 years

Citibank, N.A. drew 26,813 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 47.5% of its 56,397 complaints in that time. The most common issue was “Problem with a purchase shown on your statement”. The company responded on time to 100.0% of them, and 49.4% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 26,813Complaints, last 3 years
  • 47.5%Share of the company's complaints
  • 100.0%Responded on time
  • 49.4%Closed with relief
  • Oct 31, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202612,39746.2%
12 months to Nov 6, 20258,04030%
12 months to Nov 6, 20246,37623.8%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement9,75936.4%
Other features, terms, or problems3,32012.4%
Fees or interest2,99811.2%
Getting a credit card2,4769.2%
Closing your account2,0837.8%
Problem when making payments1,6906.3%
Advertising and marketing, including promotional offers1,3305%
Trouble using your card1,3254.9%
Incorrect information on your report8823.3%
Problem with a company's investigation into an existing problem4991.9%
Struggling to pay your bill2200.8%
Improper use of your report1540.6%
Credit monitoring or identity theft protection services480.2%
Problem with fraud alerts or security freezes220.1%
Unable to get your credit report or credit score70.1%

How the company responded

Company responseComplaintsShare
Closed with explanation13,27149.5%
Closed with monetary relief7,75928.9%
Closed with non-monetary relief5,48720.5%
In progress2961.1%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California4,43216.5%
Florida2,6419.8%
New York2,3648.8%
Texas2,3128.6%
New Jersey1,1024.1%
Illinois1,0944.1%
Pennsylvania9323.5%
North Carolina8583.2%
Georgia7963%
Virginia7202.7%
Arizona6752.5%
Massachusetts6362.4%
Maryland6142.3%
Ohio6112.3%
Washington5792.2%
Michigan5752.1%
Colorado4161.6%
Connecticut3581.3%
Wisconsin3531.3%
Tennessee3411.3%
Nevada3351.2%
South Carolina2981.1%
Indiana2611%
Missouri2611%
Minnesota2561%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 31, 2026Credit cardProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
October 31, 2026Credit cardProblem with a company's investigation into an existing problemClosed with non-monetary reliefconsumerfinance.gov
October 30, 2026Credit cardFees or interestClosed with monetary reliefconsumerfinance.gov
October 30, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardFees or interestClosed with monetary reliefconsumerfinance.gov
October 30, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardFees or interestClosed with non-monetary reliefconsumerfinance.gov
October 29, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardGetting a credit cardClosed with non-monetary reliefconsumerfinance.gov
October 28, 2026Credit cardTrouble using your cardClosed with non-monetary reliefconsumerfinance.gov
October 28, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardFees or interestClosed with monetary reliefconsumerfinance.gov
October 28, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardAdvertising and marketing, including promotional offersClosed with non-monetary reliefconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.