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Data / Consumer complaints / Mr. Cooper Group Inc.

Mr. Cooper Group Inc.: 5,964 CFPB consumer complaints in the last 3 years

Mr. Cooper Group Inc. drew 5,964 consumer complaints in the CFPB database in the three years to November 6, 2026, and 15,430 since 2017. The largest group, 5,051, was about mortgage, and the most common issue was “Trouble during payment process” with 3,243. The company responded on time to 99.9% of the complaints, and 0.2% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 5,964Complaints, last 3 years
  • 15,430Complaints, all years
  • 99.9%Responded on time
  • 0.2%Closed with relief
  • 9Products
  • Mar 8, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 6541
20252,621
20242,410
20232,114
20221,923
20212,066
20201,444
20191,867
2018400
201744

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

ProductComplaintsShare
Mortgage5,05184.7%
Credit reporting or other personal consumer reports70811.9%
Debt collection1572.6%
Debt or credit management240.4%
Money transfer, virtual currency, or money service80.1%
Checking or savings account50.1%
Credit card50.1%
Payday loan, title loan, personal loan, or advance loan50.1%
Prepaid card10.1%

Issues

IssueComplaintsShare
Trouble during payment process3,24354.4%
Struggling to pay mortgage1,14519.2%
Incorrect information on your report5439.1%
Applying for a mortgage or refinancing an existing mortgage2624.4%
Problem with a company's investigation into an existing problem2394%
Closing on a mortgage1833.1%
Improper use of your report1212%
Attempts to collect debt not owed520.9%
Took or threatened to take negative or legal action460.8%
False statements or representation260.4%
Written notification about debt210.4%
Credit monitoring or identity theft protection services170.3%
Communication tactics70.1%
Didn't provide services promised70.1%
Problem with customer service60.1%
Confusing or missing disclosures50.1%
Problem with fraud alerts or security freezes50.1%
Threatened to contact someone or share information improperly40.1%
Charged upfront or unexpected fees30.1%
Confusing or misleading advertising or marketing30.1%
Managing an account30.1%
Charged fees or interest you didn't expect20.1%
Getting a credit card20.1%
Identity theft protection or other monitoring services20.1%
Money was not available when promised20.1%

How the company responded

Company responseComplaintsShare
Closed with explanation5,95099.8%
Closed with monetary relief140.2%

States

StateComplaintsShare
California72212.1%
Florida66811.2%
Texas5559.3%
Georgia3015%
New York3015%
Pennsylvania2364%
New Jersey2263.8%
Illinois2193.7%
Maryland1833.1%
Michigan1702.9%
Virginia1632.7%
Ohio1592.7%
North Carolina1472.5%
Louisiana1452.4%
Arizona1232.1%
Colorado1222%
Washington1182%
South Carolina1071.8%
Massachusetts1011.7%
Tennessee981.6%
Alabama931.6%
Indiana831.4%
Missouri831.4%
Wisconsin791.3%
Connecticut711.2%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
March 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 7, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
March 7, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
March 7, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 6, 2026Debt collectionAttempts to collect debt not owedClosed with explanationconsumerfinance.gov
March 6, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 6, 2026Debt collectionTook or threatened to take negative or legal actionClosed with explanationconsumerfinance.gov
March 6, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 6, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 5, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 5, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 5, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 4, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 4, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 4, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 4, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 4, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 3, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 3, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 3, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 3, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 3, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 2, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 2, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 2, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 2, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 1, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 1, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 28, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
February 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 28, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
February 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 28, 2026MortgageApplying for a mortgage or refinancing an existing mortgageClosed with explanationconsumerfinance.gov
February 28, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
February 28, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 27, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 27, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 27, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
February 27, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
February 27, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.