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Data / Consumer complaints / Mr. Cooper Group Inc. / Mortgage

Mr. Cooper Group Inc.: 5,051 CFPB complaints about mortgage, last 3 years

Mr. Cooper Group Inc. drew 5,051 consumer complaints about mortgage in the CFPB database in the three years to November 6, 2026, 84.7% of its 5,964 complaints in that time. The most common issue was “Trouble during payment process”. The company responded on time to 99.9% of them, and 0.3% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

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  • 5,051Complaints, last 3 years
  • 84.7%Share of the company's complaints
  • 99.9%Responded on time
  • 0.3%Closed with relief
  • Mar 8, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202680616%
12 months to Nov 6, 20252,12842.1%
12 months to Nov 6, 20242,11741.9%

Issues

IssueComplaintsShare
Trouble during payment process3,24364.2%
Struggling to pay mortgage1,14522.7%
Applying for a mortgage or refinancing an existing mortgage2625.2%
Closing on a mortgage1833.6%
Incorrect information on your report1232.4%
Problem with a company's investigation into an existing problem741.5%
Improper use of your report110.2%
Credit monitoring or identity theft protection services50.1%
Problem with fraud alerts or security freezes40.1%
Unable to get your credit report or credit score10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation5,03799.7%
Closed with monetary relief140.3%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California64812.8%
Florida53710.6%
Texas4448.8%
New York2545%
Georgia2494.9%
Pennsylvania1963.9%
New Jersey1943.8%
Illinois1883.7%
Maryland1523%
Virginia1402.8%
Michigan1382.7%
Ohio1252.5%
North Carolina1202.4%
Louisiana1172.3%
Colorado1152.3%
Arizona1092.2%
Washington1012%
Tennessee911.8%
Massachusetts891.8%
South Carolina851.7%
Alabama831.6%
Wisconsin711.4%
Missouri701.4%
Indiana681.3%
Connecticut601.2%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
March 8, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 7, 2026MortgageClosing on a mortgageClosed with explanationconsumerfinance.gov
March 7, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 6, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 6, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 6, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 6, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 5, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 5, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 5, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 4, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 4, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 4, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 4, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 3, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 3, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
March 3, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 3, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 2, 2026MortgageIncorrect information on your reportClosed with explanationconsumerfinance.gov
March 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 2, 2026MortgageTrouble during payment processClosed with explanationconsumerfinance.gov
March 2, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.