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Data / Consumer complaints / U.S. Bancorp

U.S. Bancorp: 16,792 CFPB consumer complaints in the last 3 years

U.S. Bancorp drew 16,792 consumer complaints in the CFPB database in the three years to November 6, 2026, and 50,968 since 2011. The largest group, 5,710, was about checking or savings account, and the most common issue was “Managing an account” with 2,828. The company responded on time to 100.0% of the complaints, and 34.7% closed with monetary or other relief. The CFPB records the company as U.S. BANCORP.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 16,792Complaints, last 3 years
  • 50,968Complaints, all years
  • 100.0%Responded on time
  • 34.7%Closed with relief
  • 11Products
  • Nov 4, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

YearComplaints
2026, to Nov 65,990
20255,586
20244,570
20234,183
20223,811
20213,809
20204,154
20192,473
20182,391
20172,533
20162,617
20152,707
20142,530
20132,026
20121,522
201166

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Issues

IssueComplaintsShare
Managing an account2,82816.8%
Incorrect information on your report1,4818.8%
Problem with a purchase shown on your statement1,2347.3%
Improper use of your report1,0866.5%
Closing an account1,0796.4%
Opening an account8545.1%
Other features, terms, or problems8304.9%
Trouble using the card6033.6%
Trouble during payment process5723.4%
Problem with a company's investigation into an existing problem5443.2%
Fees or interest4672.8%
Getting a credit card4572.7%
Problem with a lender or other company charging your account4532.7%
Problem caused by your funds being low4462.7%
Closing your account4452.7%
Struggling to pay mortgage4372.6%
Attempts to collect debt not owed2701.6%
Advertising and marketing, including promotional offers2581.5%
Problem when making payments2581.5%
Fraud or scam2421.4%
Trouble using your card2031.2%
Applying for a mortgage or refinancing an existing mortgage1711%
Problem with a purchase or transfer1460.9%
Took or threatened to take negative or legal action1450.9%
Problem getting a card or closing an account1270.8%

How the company responded

Company responseComplaintsShare
Closed with explanation10,93765.1%
Closed with non-monetary relief4,37326%
Closed with monetary relief1,4628.7%
In progress200.1%

States

StateComplaintsShare
California3,61921.6%
Illinois1,0916.5%
Texas9965.9%
Florida9705.8%
Ohio6674%
New York5623.3%
Washington5423.2%
Minnesota5323.2%
Georgia5023%
Missouri4852.9%
Arizona4662.8%
Colorado4622.8%
Oregon4142.5%
Nevada3922.3%
North Carolina3652.2%
Tennessee3241.9%
Pennsylvania3211.9%
Wisconsin3061.8%
Michigan3031.8%
New Jersey3011.8%
Massachusetts2711.6%
Virginia2461.5%
Maryland2381.4%
Kentucky2161.3%
Indiana2091.2%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
November 2, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 31, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 28, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementClosed with non-monetary reliefconsumerfinance.gov
October 28, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 28, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 27, 2026Credit cardFees or interestClosed with monetary reliefconsumerfinance.gov
October 27, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 27, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
October 27, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 26, 2026Money transfer, virtual currency, or money serviceMoney was not available when promisedClosed with explanationconsumerfinance.gov
October 26, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
October 26, 2026Checking or savings accountManaging an accountClosed with non-monetary reliefconsumerfinance.gov
October 25, 2026MortgageTrouble during payment processIn progressconsumerfinance.gov
October 25, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 25, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
October 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 25, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 25, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
October 25, 2026Credit cardTrouble using your cardIn progressconsumerfinance.gov
October 25, 2026MortgageIncorrect information on your reportIn progressconsumerfinance.gov
October 25, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 25, 2026Checking or savings accountProblem caused by your funds being lowIn progressconsumerfinance.gov
October 25, 2026Checking or savings accountClosing an accountIn progressconsumerfinance.gov
October 25, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 25, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 25, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 25, 2026Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountOpening an accountClosed with non-monetary reliefconsumerfinance.gov
October 24, 2026Credit reporting or other personal consumer reportsIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountProblem caused by your funds being lowClosed with monetary reliefconsumerfinance.gov
October 24, 2026Money transfer, virtual currency, or money serviceFraud or scamIn progressconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
October 24, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 24, 2026MortgageStruggling to pay mortgageClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 24, 2026Vehicle loan or leaseManaging the loan or leaseClosed with non-monetary reliefconsumerfinance.gov
October 24, 2026Credit cardProblem with a purchase shown on your statementClosed with non-monetary reliefconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountProblem caused by your funds being lowClosed with explanationconsumerfinance.gov
October 24, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.