Data / Consumer complaints / U.S. Bancorp
U.S. Bancorp: 16,792 CFPB consumer complaints in the last 3 years
U.S. Bancorp drew 16,792 consumer complaints in the CFPB database in the three years to November 6, 2026, and 50,968 since 2011. The largest group, 5,710, was about checking or savings account, and the most common issue was “Managing an account” with 2,828. The company responded on time to 100.0% of the complaints, and 34.7% closed with monetary or other relief. The CFPB records the company as U.S. BANCORP.
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
- 16,792Complaints, last 3 years
- 50,968Complaints, all years
- 100.0%Responded on time
- 34.7%Closed with relief
- 11Products
- Nov 4, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 5,990 |
| 2025 | 5,586 |
| 2024 | 4,570 |
| 2023 | 4,183 |
| 2022 | 3,811 |
| 2021 | 3,809 |
| 2020 | 4,154 |
| 2019 | 2,473 |
| 2018 | 2,391 |
| 2017 | 2,533 |
| 2016 | 2,617 |
| 2015 | 2,707 |
| 2014 | 2,530 |
| 2013 | 2,026 |
| 2012 | 1,522 |
| 2011 | 66 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 5,710 | 34% |
| Credit card | 4,441 | 26.4% |
| Credit reporting or other personal consumer reports | 2,760 | 16.4% |
| Mortgage | 1,414 | 8.4% |
| Prepaid card | 948 | 5.6% |
| Debt collection | 610 | 3.6% |
| Money transfer, virtual currency, or money service | 538 | 3.2% |
| Vehicle loan or lease | 255 | 1.5% |
| Payday loan, title loan, personal loan, or advance loan | 98 | 0.6% |
| Debt or credit management | 16 | 0.1% |
| Student loan | 2 | 0.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 2,828 | 16.8% |
| Incorrect information on your report | 1,481 | 8.8% |
| Problem with a purchase shown on your statement | 1,234 | 7.3% |
| Improper use of your report | 1,086 | 6.5% |
| Closing an account | 1,079 | 6.4% |
| Opening an account | 854 | 5.1% |
| Other features, terms, or problems | 830 | 4.9% |
| Trouble using the card | 603 | 3.6% |
| Trouble during payment process | 572 | 3.4% |
| Problem with a company's investigation into an existing problem | 544 | 3.2% |
| Fees or interest | 467 | 2.8% |
| Getting a credit card | 457 | 2.7% |
| Problem with a lender or other company charging your account | 453 | 2.7% |
| Problem caused by your funds being low | 446 | 2.7% |
| Closing your account | 445 | 2.7% |
| Struggling to pay mortgage | 437 | 2.6% |
| Attempts to collect debt not owed | 270 | 1.6% |
| Advertising and marketing, including promotional offers | 258 | 1.5% |
| Problem when making payments | 258 | 1.5% |
| Fraud or scam | 242 | 1.4% |
| Trouble using your card | 203 | 1.2% |
| Applying for a mortgage or refinancing an existing mortgage | 171 | 1% |
| Problem with a purchase or transfer | 146 | 0.9% |
| Took or threatened to take negative or legal action | 145 | 0.9% |
| Problem getting a card or closing an account | 127 | 0.8% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 10,937 | 65.1% |
| Closed with non-monetary relief | 4,373 | 26% |
| Closed with monetary relief | 1,462 | 8.7% |
| In progress | 20 | 0.1% |
States
| State | Complaints | Share |
|---|---|---|
| California | 3,619 | 21.6% |
| Illinois | 1,091 | 6.5% |
| Texas | 996 | 5.9% |
| Florida | 970 | 5.8% |
| Ohio | 667 | 4% |
| New York | 562 | 3.3% |
| Washington | 542 | 3.2% |
| Minnesota | 532 | 3.2% |
| Georgia | 502 | 3% |
| Missouri | 485 | 2.9% |
| Arizona | 466 | 2.8% |
| Colorado | 462 | 2.8% |
| Oregon | 414 | 2.5% |
| Nevada | 392 | 2.3% |
| North Carolina | 365 | 2.2% |
| Tennessee | 324 | 1.9% |
| Pennsylvania | 321 | 1.9% |
| Wisconsin | 306 | 1.8% |
| Michigan | 303 | 1.8% |
| New Jersey | 301 | 1.8% |
| Massachusetts | 271 | 1.6% |
| Virginia | 246 | 1.5% |
| Maryland | 238 | 1.4% |
| Kentucky | 216 | 1.3% |
| Indiana | 209 | 1.2% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 4, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with monetary relief | consumerfinance.gov |
| November 2, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 31, 2026 | Credit card | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 29, 2026 | Credit card | Other features, terms, or problems | Closed with explanation | consumerfinance.gov |
| October 29, 2026 | Credit card | Getting a credit card | Closed with explanation | consumerfinance.gov |
| October 29, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Prepaid card | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with non-monetary relief | consumerfinance.gov |
| October 28, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 28, 2026 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| October 27, 2026 | Credit card | Fees or interest | Closed with monetary relief | consumerfinance.gov |
| October 27, 2026 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| October 27, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with monetary relief | consumerfinance.gov |
| October 27, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Credit card | Problem when making payments | Closed with explanation | consumerfinance.gov |
| October 26, 2026 | Checking or savings account | Managing an account | Closed with non-monetary relief | consumerfinance.gov |
| October 25, 2026 | Mortgage | Trouble during payment process | In progress | consumerfinance.gov |
| October 25, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 25, 2026 | Checking or savings account | Opening an account | Closed with explanation | consumerfinance.gov |
| October 25, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 25, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| October 25, 2026 | Prepaid card | Trouble using the card | Closed with explanation | consumerfinance.gov |
| October 25, 2026 | Credit card | Trouble using your card | In progress | consumerfinance.gov |
| October 25, 2026 | Mortgage | Incorrect information on your report | In progress | consumerfinance.gov |
| October 25, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| October 25, 2026 | Checking or savings account | Problem caused by your funds being low | In progress | consumerfinance.gov |
| October 25, 2026 | Checking or savings account | Closing an account | In progress | consumerfinance.gov |
| October 25, 2026 | Credit card | Other features, terms, or problems | In progress | consumerfinance.gov |
| October 25, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| October 25, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 25, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Opening an account | Closed with non-monetary relief | consumerfinance.gov |
| October 24, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with monetary relief | consumerfinance.gov |
| October 24, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | In progress | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Credit card | Other features, terms, or problems | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Mortgage | Struggling to pay mortgage | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Vehicle loan or lease | Managing the loan or lease | Closed with non-monetary relief | consumerfinance.gov |
| October 24, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with non-monetary relief | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| October 24, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Checking or savings account complaints
- Every company with Credit card complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Mortgage complaints
- Consumer complaints in California
- Consumer complaints in Illinois
- Consumer complaints in Texas
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.