Data / Consumer complaints / U.S. Bancorp / Payday loan, title loan, personal loan, or advance loan
U.S. Bancorp: 98 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
U.S. Bancorp drew 98 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 0.6% of its 16,792 complaints in that time. The most common issue was “Getting the loan”. The company responded on time to 100.0% of them, and 25.5% closed with monetary or other relief.
The request: Watch U.S. Bancorp: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 98Complaints, last 3 years
- 0.6%Share of the company's complaints
- 100.0%Responded on time
- 25.5%Closed with relief
- Oct 21, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 34 | 34.7% |
| 12 months to Nov 6, 2025 | 23 | 23.5% |
| 12 months to Nov 6, 2024 | 41 | 41.8% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Getting the loan | 22 | 22.4% |
| Getting a line of credit | 19 | 19.4% |
| Problem when making payments | 11 | 11.2% |
| Problem with the payoff process at the end of the loan | 11 | 11.2% |
| Charged fees or interest you didn't expect | 8 | 8.2% |
| Struggling to pay your loan | 5 | 5.1% |
| Improper use of your report | 3 | 3.1% |
| Incorrect information on your report | 3 | 3.1% |
| Problem with additional add-on products or services | 3 | 3.1% |
| Confusing or misleading advertising or marketing | 2 | 2% |
| Loan payment wasn't credited to your account | 2 | 2% |
| Problem with a company's investigation into an existing problem | 2 | 2% |
| Problems receiving the advance | 2 | 2% |
| Credit limit changed | 1 | 1% |
| Issues with repayment | 1 | 1% |
| Problem with cash advance | 1 | 1% |
| Vehicle was damaged or destroyed the vehicle | 1 | 1% |
| Was approved for a loan, but didn't receive the money | 1 | 1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 73 | 74.5% |
| Closed with non-monetary relief | 23 | 23.5% |
| Closed with monetary relief | 2 | 2% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 16 | 16.3% |
| Florida | 7 | 7.1% |
| Missouri | 7 | 7.1% |
| Illinois | 6 | 6.1% |
| Arkansas | 5 | 5.1% |
| Minnesota | 5 | 5.1% |
| Texas | 5 | 5.1% |
| Washington | 5 | 5.1% |
| Georgia | 4 | 4.1% |
| Ohio | 4 | 4.1% |
| Oregon | 4 | 4.1% |
| Kentucky | 3 | 3.1% |
| New York | 3 | 3.1% |
| Arizona | 2 | 2% |
| Colorado | 2 | 2% |
| Tennessee | 2 | 2% |
| Wisconsin | 2 | 2% |
| Alabama | 1 | 1% |
| Connecticut | 1 | 1% |
| District of Columbia | 1 | 1% |
| Iowa | 1 | 1% |
| Indiana | 1 | 1% |
| Kansas | 1 | 1% |
| Michigan | 1 | 1% |
| North Carolina | 1 | 1% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with non-monetary relief | consumerfinance.gov |
| October 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with non-monetary relief | consumerfinance.gov |
| October 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| October 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with monetary relief | consumerfinance.gov |
| September 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| September 23, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with non-monetary relief | consumerfinance.gov |
| September 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with non-monetary relief | consumerfinance.gov |
| September 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with non-monetary relief | consumerfinance.gov |
| September 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| August 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| August 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with non-monetary relief | consumerfinance.gov |
| August 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| August 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Loan payment wasn't credited to your account | Closed with explanation | consumerfinance.gov |
| July 29, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with non-monetary relief | consumerfinance.gov |
| July 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with non-monetary relief | consumerfinance.gov |
| June 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| June 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| May 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with non-monetary relief | consumerfinance.gov |
| May 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| May 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| May 1, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| April 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Improper use of your report | Closed with explanation | consumerfinance.gov |
| April 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with additional add-on products or services | Closed with explanation | consumerfinance.gov |
| March 28, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| February 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All U.S. Bancorp complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.