Skip to the page
Get started free

Data / Consumer complaints / U.S. Bancorp / Credit card

U.S. Bancorp: 4,441 CFPB complaints about credit card, last 3 years

U.S. Bancorp drew 4,441 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 26.4% of its 16,792 complaints in that time. The most common issue was “Problem with a purchase shown on your statement”. The company responded on time to 100.0% of them, and 39.4% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every company for this productGet credit card in California
  • 4,441Complaints, last 3 years
  • 26.4%Share of the company's complaints
  • 100.0%Responded on time
  • 39.4%Closed with relief
  • Nov 4, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20262,00745.2%
12 months to Nov 6, 20251,32929.9%
12 months to Nov 6, 20241,10524.9%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement1,23427.8%
Other features, terms, or problems83018.7%
Fees or interest46710.5%
Getting a credit card45710.3%
Closing your account44510%
Advertising and marketing, including promotional offers2585.8%
Problem when making payments2475.6%
Trouble using your card2034.6%
Incorrect information on your report1353%
Problem with a company's investigation into an existing problem621.4%
Struggling to pay your bill571.3%
Improper use of your report390.9%
Credit monitoring or identity theft protection services40.1%
Problem with fraud alerts or security freezes30.1%

How the company responded

Company responseComplaintsShare
Closed with explanation2,68660.5%
Closed with non-monetary relief1,10824.9%
Closed with monetary relief64014.4%
In progress70.2%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California88920%
Texas3157.1%
Florida2976.7%
New York2275.1%
Illinois2205%
Georgia1443.2%
Washington1403.2%
Michigan1182.7%
Massachusetts1162.6%
North Carolina1142.6%
Pennsylvania1142.6%
Ohio1132.5%
New Jersey1112.5%
Virginia1072.4%
Wisconsin1072.4%
Minnesota1002.3%
Missouri992.2%
Arizona902%
Tennessee882%
Colorado821.8%
Nevada771.7%
Oregon601.4%
Connecticut561.3%
Indiana551.2%
Maryland541.2%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Credit cardProblem with a purchase shown on your statementClosed with monetary reliefconsumerfinance.gov
October 31, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementClosed with non-monetary reliefconsumerfinance.gov
October 27, 2026Credit cardFees or interestClosed with monetary reliefconsumerfinance.gov
October 26, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
October 25, 2026Credit cardTrouble using your cardIn progressconsumerfinance.gov
October 25, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 25, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 24, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 24, 2026Credit cardProblem with a purchase shown on your statementClosed with non-monetary reliefconsumerfinance.gov
October 24, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 24, 2026Credit cardOther features, terms, or problemsClosed with non-monetary reliefconsumerfinance.gov
October 24, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 24, 2026Credit cardProblem with a purchase shown on your statementClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Credit cardClosing your accountClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Credit cardOther features, terms, or problemsClosed with non-monetary reliefconsumerfinance.gov
October 23, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementClosed with non-monetary reliefconsumerfinance.gov
October 22, 2026Credit cardOther features, terms, or problemsClosed with non-monetary reliefconsumerfinance.gov
October 22, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.