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Data / Consumer complaints / Equifax, Inc. / Prepaid card

Equifax, Inc.: 117 CFPB complaints about prepaid card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Equifax, Inc. drew 117 consumer complaints about prepaid card in the CFPB database in the three years to November 6, 2026, 0.1% of its 4,219,145 complaints in that time. The most common issue was “Trouble using the card”. The company responded on time to 100.0% of them, and 30.8% closed with monetary or other relief.

The request: Watch Equifax, Inc.: each new CFPB complaint about prepaid card by issue, with the date and the company response. $10 of work on sign-up, no card.

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  • 117Complaints, last 3 years
  • 0.1%Share of the company's complaints
  • 100.0%Responded on time
  • 30.8%Closed with relief
  • Oct 19, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 2026108.5%
12 months to Nov 6, 202510488.9%
12 months to Nov 6, 202432.6%

Issues

IssueComplaintsShare
Trouble using the card5647.9%
Problem getting a card or closing an account5244.4%
Unexpected or other fees86.8%
Problem with a purchase or transfer10.9%

How the company responded

Company responseComplaintsShare
Closed with explanation8169.2%
Closed with non-monetary relief3630.8%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas2017.1%
California1210.3%
Louisiana86.8%
New York76%
Florida54.3%
Michigan54.3%
Pennsylvania54.3%
Virginia54.3%
Georgia43.4%
South Carolina43.4%
Arizona32.6%
Connecticut32.6%
Indiana32.6%
Missouri32.6%
North Carolina32.6%
New Jersey32.6%
Colorado21.7%
Illinois21.7%
Minnesota21.7%
Oklahoma21.7%
Washington21.7%
Wisconsin21.7%
Alabama10.9%
Arkansas10.9%
District of Columbia10.9%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 19, 2026Prepaid cardUnexpected or other feesClosed with explanationconsumerfinance.gov
July 22, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
June 17, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
April 1, 2026Prepaid cardProblem with a purchase or transferClosed with non-monetary reliefconsumerfinance.gov
March 21, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
March 9, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
February 10, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
January 29, 2026Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
January 8, 2026Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
December 9, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
November 3, 2025Prepaid cardProblem getting a card or closing an accountClosed with explanationconsumerfinance.gov
October 28, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
October 24, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
October 22, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
October 18, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
October 6, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
September 26, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
September 11, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
September 9, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
September 6, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
September 3, 2025Prepaid cardTrouble using the cardClosed with non-monetary reliefconsumerfinance.gov
September 3, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
August 20, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
August 10, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov
July 24, 2025Prepaid cardTrouble using the cardClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.