Data / Consumer complaints / Equifax, Inc. / Money transfer, virtual currency, or money service
Equifax, Inc.: 31 CFPB complaints about money transfer, virtual currency, or money service, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Equifax, Inc. drew 31 consumer complaints about money transfer, virtual currency, or money service in the CFPB database in the three years to November 6, 2026, 0.1% of its 4,219,145 complaints in that time. The most common issue was “Fraud or scam”. The company responded on time to 100.0% of them, and 22.6% closed with monetary or other relief.
The request: Watch Equifax, Inc.: each new CFPB complaint about money transfer, virtual currency, or money service by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 31Complaints, last 3 years
- 0.1%Share of the company's complaints
- 100.0%Responded on time
- 22.6%Closed with relief
- Apr 24, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 4 | 12.9% |
| 12 months to Nov 6, 2025 | 15 | 48.4% |
| 12 months to Nov 6, 2024 | 12 | 38.7% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Fraud or scam | 12 | 38.7% |
| Other transaction problem | 5 | 16.1% |
| Confusing or missing disclosures | 4 | 12.9% |
| Money was not available when promised | 2 | 6.5% |
| Other service problem | 2 | 6.5% |
| Trouble accessing funds in your mobile or digital wallet | 2 | 6.5% |
| Unauthorized transactions or other transaction problem | 2 | 6.5% |
| Lost or stolen money order | 1 | 3.2% |
| Unexpected or other fees | 1 | 3.2% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 24 | 77.4% |
| Closed with non-monetary relief | 7 | 22.6% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 5 | 16.1% |
| Florida | 4 | 12.9% |
| Arkansas | 3 | 9.7% |
| Ohio | 3 | 9.7% |
| Arizona | 1 | 3.2% |
| Connecticut | 1 | 3.2% |
| Georgia | 1 | 3.2% |
| Iowa | 1 | 3.2% |
| Kentucky | 1 | 3.2% |
| Maryland | 1 | 3.2% |
| Michigan | 1 | 3.2% |
| North Carolina | 1 | 3.2% |
| New Mexico | 1 | 3.2% |
| New York | 1 | 3.2% |
| Pennsylvania | 1 | 3.2% |
| South Carolina | 1 | 3.2% |
| Tennessee | 1 | 3.2% |
| Virginia | 1 | 3.2% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| April 24, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| March 18, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| February 10, 2026 | Money transfer, virtual currency, or money service | Lost or stolen money order | Closed with explanation | consumerfinance.gov |
| January 6, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| August 2, 2025 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| June 13, 2025 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with non-monetary relief | consumerfinance.gov |
| May 31, 2025 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| February 4, 2025 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| January 20, 2025 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with non-monetary relief | consumerfinance.gov |
| January 20, 2025 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| January 19, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| January 18, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| January 18, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| January 18, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with non-monetary relief | consumerfinance.gov |
| January 17, 2025 | Money transfer, virtual currency, or money service | Other transaction problem | Closed with explanation | consumerfinance.gov |
| December 22, 2024 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| December 19, 2024 | Money transfer, virtual currency, or money service | Trouble accessing funds in your mobile or digital wallet | Closed with explanation | consumerfinance.gov |
| December 19, 2024 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| December 5, 2024 | Money transfer, virtual currency, or money service | Unauthorized transactions or other transaction problem | Closed with explanation | consumerfinance.gov |
| September 12, 2024 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| September 2, 2024 | Money transfer, virtual currency, or money service | Unexpected or other fees | Closed with explanation | consumerfinance.gov |
| August 13, 2024 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| June 19, 2024 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| April 23, 2024 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| February 17, 2024 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with non-monetary relief | consumerfinance.gov |
Also on SpecStream
- All Equifax, Inc. complaints
- Every company with Money transfer, virtual currency, or money service complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.