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Data / Consumer complaints / Equifax, Inc. / Student loan

Equifax, Inc.: 209 CFPB complaints about student loan, last 3 years

Equifax, Inc. drew 209 consumer complaints about student loan in the CFPB database in the three years to November 6, 2026, 0.1% of its 4,219,145 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 100.0% of them, and 52.2% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every company for this productGet student loan in Florida
  • 209Complaints, last 3 years
  • 0.1%Share of the company's complaints
  • 100.0%Responded on time
  • 52.2%Closed with relief
  • Oct 26, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20269947.4%
12 months to Nov 6, 20259344.5%
12 months to Nov 6, 2024178.1%

Issues

IssueComplaintsShare
Incorrect information on your report9645.9%
Dealing with your lender or servicer3918.7%
Struggling to repay your loan2512%
Problem with a company's investigation into an existing problem2110%
Improper use of your report167.7%
Getting a loan104.8%
Issue where my lender is my school10.5%
Problem with fraud alerts or security freezes10.5%

How the company responded

Company responseComplaintsShare
Closed with non-monetary relief10952.2%
Closed with explanation9846.9%
In progress21%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Florida4722.5%
Pennsylvania2210.5%
California2110%
Georgia209.6%
Texas157.2%
Illinois83.8%
New York83.8%
Tennessee83.8%
Michigan62.9%
North Carolina62.9%
Ohio52.4%
South Carolina52.4%
Virginia52.4%
Connecticut31.4%
Massachusetts31.4%
New Jersey31.4%
Arkansas21%
Arizona21%
Delaware21%
Indiana21%
Maryland21%
Missouri21%
Rhode Island21%
Wisconsin21%
Alabama10.5%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 26, 2026Student loanGetting a loanClosed with explanationconsumerfinance.gov
October 17, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
October 13, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 13, 2026Student loanIncorrect information on your reportIn progressconsumerfinance.gov
October 9, 2026Student loanIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
October 8, 2026Student loanIncorrect information on your reportIn progressconsumerfinance.gov
September 25, 2026Student loanImproper use of your reportClosed with non-monetary reliefconsumerfinance.gov
September 19, 2026Student loanImproper use of your reportClosed with explanationconsumerfinance.gov
September 16, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 4, 2026Student loanImproper use of your reportClosed with explanationconsumerfinance.gov
September 1, 2026Student loanIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
September 1, 2026Student loanGetting a loanClosed with non-monetary reliefconsumerfinance.gov
August 26, 2026Student loanDealing with your lender or servicerClosed with explanationconsumerfinance.gov
August 25, 2026Student loanStruggling to repay your loanClosed with explanationconsumerfinance.gov
August 25, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 21, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 11, 2026Student loanStruggling to repay your loanClosed with non-monetary reliefconsumerfinance.gov
August 10, 2026Student loanIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
July 5, 2026Student loanProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
July 1, 2026Student loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 1, 2026Student loanIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
July 1, 2026Student loanIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
July 1, 2026Student loanIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
June 26, 2026Student loanImproper use of your reportClosed with non-monetary reliefconsumerfinance.gov
June 25, 2026Student loanIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.