Data / Consumer complaints / Self Financial Inc.
Self Financial Inc.: 10,820 CFPB consumer complaints in the last 3 years
Self Financial Inc. drew 10,820 consumer complaints in the CFPB database in the three years to November 6, 2026, and 13,186 since 2020. The largest group, 6,612, was about credit reporting or other personal consumer reports, and the most common issue was “Incorrect information on your report” with 4,088. The company responded on time to 99.7% of the complaints, and 0.1% closed with monetary or other relief.
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Watch this company's complaintsGet every credit reporting or other personal consumer reports companyGet credit reporting or other personal consumer reports in Texas
- 10,820Complaints, last 3 years
- 13,186Complaints, all years
- 99.7%Responded on time
- 0.1%Closed with relief
- 9Products
- Nov 6, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 4,145 |
| 2025 | 4,119 |
| 2024 | 2,346 |
| 2023 | 1,296 |
| 2022 | 730 |
| 2021 | 428 |
| 2020 | 122 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 6,612 | 61.1% |
| Debt collection | 2,801 | 25.9% |
| Credit card | 887 | 8.2% |
| Payday loan, title loan, personal loan, or advance loan | 266 | 2.5% |
| Checking or savings account | 114 | 1.1% |
| Debt or credit management | 106 | 1% |
| Prepaid card | 18 | 0.2% |
| Money transfer, virtual currency, or money service | 14 | 0.1% |
| Student loan | 2 | 0.1% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 4,088 | 37.8% |
| Improper use of your report | 1,482 | 13.7% |
| Problem with a company's investigation into an existing problem | 1,345 | 12.4% |
| Attempts to collect debt not owed | 1,257 | 11.6% |
| Took or threatened to take negative or legal action | 882 | 8.2% |
| False statements or representation | 346 | 3.2% |
| Written notification about debt | 265 | 2.4% |
| Problem with a purchase shown on your statement | 140 | 1.3% |
| Closing your account | 133 | 1.2% |
| Getting a credit card | 111 | 1% |
| Problem when making payments | 90 | 0.8% |
| Other features, terms, or problems | 81 | 0.7% |
| Credit monitoring or identity theft protection services | 53 | 0.5% |
| Fees or interest | 45 | 0.4% |
| Managing an account | 36 | 0.3% |
| Didn't provide services promised | 33 | 0.3% |
| Closing an account | 31 | 0.3% |
| Problem with the payoff process at the end of the loan | 26 | 0.2% |
| Problem with customer service | 25 | 0.2% |
| Problem with fraud alerts or security freezes | 24 | 0.2% |
| Struggling to pay your bill | 23 | 0.2% |
| Communication tactics | 22 | 0.2% |
| Trouble using your card | 20 | 0.2% |
| Confusing or missing disclosures | 19 | 0.2% |
| Problem with additional add-on products or services | 18 | 0.2% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 10,463 | 96.7% |
| In progress | 349 | 3.2% |
| Closed with monetary relief | 4 | 0.1% |
| Closed with non-monetary relief | 4 | 0.1% |
States
| State | Complaints | Share |
|---|---|---|
| Texas | 1,356 | 12.5% |
| Florida | 1,167 | 10.8% |
| Georgia | 1,127 | 10.4% |
| California | 707 | 6.5% |
| Illinois | 602 | 5.6% |
| North Carolina | 554 | 5.1% |
| New York | 518 | 4.8% |
| South Carolina | 485 | 4.5% |
| Pennsylvania | 455 | 4.2% |
| Alabama | 339 | 3.1% |
| Michigan | 291 | 2.7% |
| Ohio | 275 | 2.5% |
| New Jersey | 268 | 2.5% |
| Maryland | 238 | 2.2% |
| Louisiana | 229 | 2.1% |
| Virginia | 219 | 2% |
| Mississippi | 214 | 2% |
| Tennessee | 213 | 2% |
| Arizona | 158 | 1.5% |
| Nevada | 138 | 1.3% |
| Indiana | 131 | 1.2% |
| Missouri | 131 | 1.2% |
| Arkansas | 111 | 1% |
| Wisconsin | 106 | 1% |
| Massachusetts | 93 | 0.9% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 6, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | In progress | consumerfinance.gov |
| November 5, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 5, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 5, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 5, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 4, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 4, 2026 | Credit card | Problem with a purchase shown on your statement | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Debt or credit management | Didn't provide services promised | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 4, 2026 | Debt collection | Written notification about debt | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 4, 2026 | Credit card | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 4, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | False statements or representation | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Improper use of your report | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | False statements or representation | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 3, 2026 | Debt collection | Took or threatened to take negative or legal action | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| November 3, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 2, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 2, 2026 | Debt collection | Attempts to collect debt not owed | In progress | consumerfinance.gov |
| November 2, 2026 | Debt collection | False statements or representation | In progress | consumerfinance.gov |
| November 2, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 2, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 2, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 1, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
| November 1, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | In progress | consumerfinance.gov |
Also on SpecStream
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Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.