Data / Consumer complaints / Self Financial Inc. / Payday loan, title loan, personal loan, or advance loan
Self Financial Inc.: 266 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Self Financial Inc. drew 266 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 2.5% of its 10,820 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 99.2% of them, and 0.0% closed with monetary or other relief.
The request: Watch Self Financial Inc.: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 266Complaints, last 3 years
- 2.5%Share of the company's complaints
- 99.2%Responded on time
- 0.0%Closed with relief
- Nov 5, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 99 | 37.2% |
| 12 months to Nov 6, 2025 | 96 | 36.1% |
| 12 months to Nov 6, 2024 | 71 | 26.7% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 89 | 33.5% |
| Problem when making payments | 33 | 12.4% |
| Problem with the payoff process at the end of the loan | 26 | 9.8% |
| Problem with additional add-on products or services | 18 | 6.8% |
| Charged fees or interest you didn't expect | 15 | 5.6% |
| Improper use of your report | 13 | 4.9% |
| Problem with a company's investigation into an existing problem | 13 | 4.9% |
| Getting a line of credit | 9 | 3.4% |
| Getting the loan | 8 | 3% |
| Credit monitoring or identity theft protection services | 7 | 2.6% |
| Struggling to pay your loan | 5 | 1.9% |
| Issues with repayment | 4 | 1.5% |
| Received a loan you didn't apply for | 4 | 1.5% |
| Can't contact lender or servicer | 3 | 1.1% |
| Can't stop withdrawals from your bank account | 3 | 1.1% |
| Confusing or misleading advertising or marketing | 3 | 1.1% |
| Problems receiving the advance | 3 | 1.1% |
| Unexpected fees | 3 | 1.1% |
| Problem with fraud alerts or security freezes | 2 | 0.8% |
| Credit limit changed | 1 | 0.4% |
| Loan payment wasn't credited to your account | 1 | 0.4% |
| Unable to get your credit report or credit score | 1 | 0.4% |
| Was approved for a loan, but didn't receive money | 1 | 0.4% |
| Was approved for a loan, but didn't receive the money | 1 | 0.4% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 258 | 97% |
| In progress | 8 | 3% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| California | 27 | 10.2% |
| Texas | 27 | 10.2% |
| Florida | 26 | 9.8% |
| Georgia | 22 | 8.3% |
| New York | 16 | 6% |
| Pennsylvania | 13 | 4.9% |
| Illinois | 12 | 4.5% |
| North Carolina | 11 | 4.1% |
| Alabama | 9 | 3.4% |
| Tennessee | 9 | 3.4% |
| Maryland | 8 | 3% |
| Virginia | 8 | 3% |
| Louisiana | 7 | 2.6% |
| Massachusetts | 7 | 2.6% |
| Michigan | 7 | 2.6% |
| New Jersey | 7 | 2.6% |
| Ohio | 7 | 2.6% |
| Missouri | 4 | 1.5% |
| Mississippi | 4 | 1.5% |
| Oregon | 4 | 1.5% |
| Indiana | 3 | 1.1% |
| Kentucky | 3 | 1.1% |
| Nevada | 3 | 1.1% |
| Colorado | 2 | 0.8% |
| Iowa | 2 | 0.8% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| November 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | In progress | consumerfinance.gov |
| November 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | In progress | consumerfinance.gov |
| November 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | In progress | consumerfinance.gov |
| November 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | In progress | consumerfinance.gov |
| October 29, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | In progress | consumerfinance.gov |
| October 22, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | In progress | consumerfinance.gov |
| October 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | In progress | consumerfinance.gov |
| October 4, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| September 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| September 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| September 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | In progress | consumerfinance.gov |
| September 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| August 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| August 26, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account | Closed with explanation | consumerfinance.gov |
| August 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't stop withdrawals from your bank account | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| August 17, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with fraud alerts or security freezes | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Issues with repayment | Closed with explanation | consumerfinance.gov |
| August 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| August 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Unable to get your credit report or credit score | Closed with explanation | consumerfinance.gov |
| August 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Credit limit changed | Closed with explanation | consumerfinance.gov |
| August 3, 2026 | Payday loan, title loan, personal loan, or advance loan | Can't contact lender or servicer | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Self Financial Inc. complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.