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Data / Consumer complaints / Self Financial Inc. / Payday loan, title loan, personal loan, or advance loan

Self Financial Inc.: 266 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Self Financial Inc. drew 266 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 2.5% of its 10,820 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 99.2% of them, and 0.0% closed with monetary or other relief.

The request: Watch Self Financial Inc.: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 266Complaints, last 3 years
  • 2.5%Share of the company's complaints
  • 99.2%Responded on time
  • 0.0%Closed with relief
  • Nov 5, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20269937.2%
12 months to Nov 6, 20259636.1%
12 months to Nov 6, 20247126.7%

Issues

IssueComplaintsShare
Incorrect information on your report8933.5%
Problem when making payments3312.4%
Problem with the payoff process at the end of the loan269.8%
Problem with additional add-on products or services186.8%
Charged fees or interest you didn't expect155.6%
Improper use of your report134.9%
Problem with a company's investigation into an existing problem134.9%
Getting a line of credit93.4%
Getting the loan83%
Credit monitoring or identity theft protection services72.6%
Struggling to pay your loan51.9%
Issues with repayment41.5%
Received a loan you didn't apply for41.5%
Can't contact lender or servicer31.1%
Can't stop withdrawals from your bank account31.1%
Confusing or misleading advertising or marketing31.1%
Problems receiving the advance31.1%
Unexpected fees31.1%
Problem with fraud alerts or security freezes20.8%
Credit limit changed10.4%
Loan payment wasn't credited to your account10.4%
Unable to get your credit report or credit score10.4%
Was approved for a loan, but didn't receive money10.4%
Was approved for a loan, but didn't receive the money10.4%

How the company responded

Company responseComplaintsShare
Closed with explanation25897%
In progress83%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California2710.2%
Texas2710.2%
Florida269.8%
Georgia228.3%
New York166%
Pennsylvania134.9%
Illinois124.5%
North Carolina114.1%
Alabama93.4%
Tennessee93.4%
Maryland83%
Virginia83%
Louisiana72.6%
Massachusetts72.6%
Michigan72.6%
New Jersey72.6%
Ohio72.6%
Missouri41.5%
Mississippi41.5%
Oregon41.5%
Indiana31.1%
Kentucky31.1%
Nevada31.1%
Colorado20.8%
Iowa20.8%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 5, 2026Payday loan, title loan, personal loan, or advance loanCan't contact lender or servicerIn progressconsumerfinance.gov
November 4, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportIn progressconsumerfinance.gov
November 3, 2026Payday loan, title loan, personal loan, or advance loanProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
November 3, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsIn progressconsumerfinance.gov
October 29, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportIn progressconsumerfinance.gov
October 22, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportIn progressconsumerfinance.gov
October 7, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectIn progressconsumerfinance.gov
October 4, 2026Payday loan, title loan, personal loan, or advance loanProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 21, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 14, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
September 12, 2026Payday loan, title loan, personal loan, or advance loanProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
September 5, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportIn progressconsumerfinance.gov
September 2, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with explanationconsumerfinance.gov
August 26, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
August 26, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 24, 2026Payday loan, title loan, personal loan, or advance loanCan't stop withdrawals from your bank accountClosed with explanationconsumerfinance.gov
August 24, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 18, 2026Payday loan, title loan, personal loan, or advance loanCan't stop withdrawals from your bank accountClosed with explanationconsumerfinance.gov
August 18, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
August 17, 2026Payday loan, title loan, personal loan, or advance loanProblem with fraud alerts or security freezesClosed with explanationconsumerfinance.gov
August 11, 2026Payday loan, title loan, personal loan, or advance loanIssues with repaymentClosed with explanationconsumerfinance.gov
August 7, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
August 5, 2026Payday loan, title loan, personal loan, or advance loanUnable to get your credit report or credit scoreClosed with explanationconsumerfinance.gov
August 3, 2026Payday loan, title loan, personal loan, or advance loanCredit limit changedClosed with explanationconsumerfinance.gov
August 3, 2026Payday loan, title loan, personal loan, or advance loanCan't contact lender or servicerClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.