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Data / Consumer complaints / Self Financial Inc. / Credit card

Self Financial Inc.: 887 CFPB complaints about credit card, last 3 years

Self Financial Inc. drew 887 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 8.2% of its 10,820 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 99.5% of them, and 0.6% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaintsGet every company for this productGet credit card in California
  • 887Complaints, last 3 years
  • 8.2%Share of the company's complaints
  • 99.5%Responded on time
  • 0.6%Closed with relief
  • Nov 4, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202637642.4%
12 months to Nov 6, 202529533.3%
12 months to Nov 6, 202421624.4%

Issues

IssueComplaintsShare
Incorrect information on your report17119.3%
Problem with a purchase shown on your statement14015.8%
Closing your account13315%
Getting a credit card11112.5%
Other features, terms, or problems819.1%
Problem with a company's investigation into an existing problem627%
Problem when making payments576.4%
Fees or interest455.1%
Improper use of your report242.7%
Struggling to pay your bill232.6%
Trouble using your card202.3%
Advertising and marketing, including promotional offers121.4%
Credit monitoring or identity theft protection services50.6%
Problem with fraud alerts or security freezes20.2%
Unable to get your credit report or credit score10.1%

How the company responded

Company responseComplaintsShare
Closed with explanation85095.8%
In progress323.6%
Closed with monetary relief30.3%
Closed with non-monetary relief20.2%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California10612%
Georgia9110.3%
Texas839.4%
Florida768.6%
New York515.7%
North Carolina445%
Illinois364.1%
Pennsylvania343.8%
Michigan293.3%
Tennessee283.2%
Maryland273%
Virginia252.8%
New Jersey232.6%
Ohio222.5%
South Carolina182%
Alabama151.7%
Louisiana141.6%
Nevada141.6%
Massachusetts131.5%
Arkansas121.4%
Arizona121.4%
Mississippi111.2%
Wisconsin111.2%
Indiana80.9%
Missouri80.9%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
November 4, 2026Credit cardProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 30, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 30, 2026Credit cardIncorrect information on your reportIn progressconsumerfinance.gov
October 29, 2026Credit cardAdvertising and marketing, including promotional offersIn progressconsumerfinance.gov
October 29, 2026Credit cardIncorrect information on your reportIn progressconsumerfinance.gov
October 28, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 28, 2026Credit cardIncorrect information on your reportIn progressconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 27, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 26, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 26, 2026Credit cardProblem with a company's investigation into an existing problemIn progressconsumerfinance.gov
October 23, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 21, 2026Credit cardClosing your accountIn progressconsumerfinance.gov
October 20, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 18, 2026Credit cardIncorrect information on your reportIn progressconsumerfinance.gov
October 16, 2026Credit cardGetting a credit cardIn progressconsumerfinance.gov
October 16, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 16, 2026Credit cardIncorrect information on your reportIn progressconsumerfinance.gov
October 15, 2026Credit cardOther features, terms, or problemsIn progressconsumerfinance.gov
October 15, 2026Credit cardTrouble using your cardIn progressconsumerfinance.gov
October 14, 2026Credit cardTrouble using your cardIn progressconsumerfinance.gov
October 14, 2026Credit cardProblem with a purchase shown on your statementIn progressconsumerfinance.gov
October 13, 2026Credit cardClosing your accountIn progressconsumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.