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Data / Consumer complaints / Capital One Financial Corporation / Credit card

Capital One Financial Corporation: 30,434 CFPB complaints about credit card, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Capital One Financial Corporation drew 30,434 consumer complaints about credit card in the CFPB database in the three years to November 6, 2026, 34.8% of its 87,404 complaints in that time. The most common issue was “Problem with a purchase shown on your statement”. The company responded on time to 99.9% of them, and 23.0% closed with monetary or other relief.

The request: Watch Capital One Financial Corporation: each new CFPB complaint about credit card by issue, with the date and the company response. $10 of work on sign-up, no card.

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SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 30,434Complaints, last 3 years
  • 34.8%Share of the company's complaints
  • 99.9%Responded on time
  • 23.0%Closed with relief
  • Nov 4, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 202614,12146.4%
12 months to Nov 6, 20259,32330.6%
12 months to Nov 6, 20246,99023%

Issues

IssueComplaintsShare
Problem with a purchase shown on your statement7,79325.6%
Getting a credit card4,24814%
Other features, terms, or problems3,90712.8%
Fees or interest2,9809.8%
Closing your account2,8639.4%
Incorrect information on your report2,0026.6%
Problem when making payments1,7435.7%
Trouble using your card1,5255%
Advertising and marketing, including promotional offers1,2494.1%
Problem with a company's investigation into an existing problem8172.7%
Struggling to pay your bill6792.2%
Improper use of your report4241.4%
Credit monitoring or identity theft protection services1210.4%
Problem with fraud alerts or security freezes530.2%
Unable to get your credit report or credit score300.1%

How the company responded

Company responseComplaintsShare
Closed with explanation22,94975.4%
Closed with monetary relief3,67412.1%
Closed with non-monetary relief3,33611%
In progress4751.6%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
California3,87612.7%
Florida3,14610.3%
New York2,5978.5%
Texas2,4097.9%
Georgia1,3734.5%
New Jersey1,1733.9%
Illinois1,1473.8%
Pennsylvania1,1163.7%
North Carolina9143%
Virginia8542.8%
Ohio8102.7%
Michigan7502.5%
Maryland7232.4%
Massachusetts7102.3%
Arizona6642.2%
Washington5821.9%
Colorado5131.7%
Tennessee4561.5%
Missouri4211.4%
Nevada4171.4%
South Carolina4091.3%
Louisiana3891.3%
Connecticut3871.3%
Wisconsin3811.3%
Indiana3791.2%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 4, 2026Credit cardProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
November 3, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
November 3, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
November 2, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
November 1, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 31, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 31, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 31, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardGetting a credit cardClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardProblem when making paymentsClosed with explanationconsumerfinance.gov
October 30, 2026Credit cardAdvertising and marketing, including promotional offersClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardOther features, terms, or problemsClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 29, 2026Credit cardIncorrect information on your reportClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardClosing your accountClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov
October 28, 2026Credit cardFees or interestClosed with monetary reliefconsumerfinance.gov
October 28, 2026Credit cardProblem with a purchase shown on your statementClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.