Data / Consumer complaints / Capital One Financial Corporation / Payday loan, title loan, personal loan, or advance loan
Capital One Financial Corporation: 97 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years
Updated November 7, 2026. Source: CFPB Consumer Complaint Database.
Capital One Financial Corporation drew 97 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 0.1% of its 87,404 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 100.0% of them, and 9.3% closed with monetary or other relief.
The request: Watch Capital One Financial Corporation: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.
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- 97Complaints, last 3 years
- 0.1%Share of the company's complaints
- 100.0%Responded on time
- 9.3%Closed with relief
- Oct 15, 2026Latest received
By period
The three years are cut into 12 month periods ending on the date of the latest data.
| Period | Complaints | Share |
|---|---|---|
| 12 months to Nov 6, 2026 | 49 | 50.5% |
| 12 months to Nov 6, 2025 | 29 | 29.9% |
| 12 months to Nov 6, 2024 | 19 | 19.6% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 18 | 18.6% |
| Getting a line of credit | 17 | 17.5% |
| Charged fees or interest you didn't expect | 12 | 12.4% |
| Problem with the payoff process at the end of the loan | 7 | 7.2% |
| Struggling to pay your loan | 7 | 7.2% |
| Getting the loan | 6 | 6.2% |
| Confusing or missing disclosures | 5 | 5.2% |
| Improper use of your report | 5 | 5.2% |
| Problem with a company's investigation into an existing problem | 5 | 5.2% |
| Problem when making payments | 4 | 4.1% |
| Received a loan you didn't apply for | 4 | 4.1% |
| Can't contact lender or servicer | 2 | 2.1% |
| Loan payment wasn't credited to your account | 2 | 2.1% |
| Confusing or misleading advertising or marketing | 1 | 1% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 1 | 1% |
| Problem with fraud alerts or security freezes | 1 | 1% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 86 | 88.7% |
| Closed with non-monetary relief | 8 | 8.2% |
| In progress | 2 | 2.1% |
| Closed with monetary relief | 1 | 1% |
States
Where the consumers who complained live, as they gave it to the CFPB.
| State | Complaints | Share |
|---|---|---|
| Florida | 13 | 13.4% |
| California | 10 | 10.3% |
| New York | 10 | 10.3% |
| Texas | 10 | 10.3% |
| New Jersey | 9 | 9.3% |
| Georgia | 5 | 5.2% |
| Ohio | 4 | 4.1% |
| Illinois | 3 | 3.1% |
| Michigan | 3 | 3.1% |
| North Carolina | 3 | 3.1% |
| Virginia | 3 | 3.1% |
| Alabama | 2 | 2.1% |
| Connecticut | 2 | 2.1% |
| Tennessee | 2 | 2.1% |
| Utah | 2 | 2.1% |
| Wisconsin | 2 | 2.1% |
| Arkansas | 1 | 1% |
| Delaware | 1 | 1% |
| Kentucky | 1 | 1% |
| Louisiana | 1 | 1% |
| Massachusetts | 1 | 1% |
| Maryland | 1 | 1% |
| Mississippi | 1 | 1% |
| North Dakota | 1 | 1% |
| Nebraska | 1 | 1% |
Latest 25 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | In progress | consumerfinance.gov |
| October 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with the payoff process at the end of the loan | Closed with explanation | consumerfinance.gov |
| October 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | In progress | consumerfinance.gov |
| October 8, 2026 | Payday loan, title loan, personal loan, or advance loan | Received a loan you didn't apply for | Closed with explanation | consumerfinance.gov |
| October 6, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| October 5, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| September 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| August 21, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 13, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 10, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| August 2, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with explanation | consumerfinance.gov |
| July 20, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
| July 19, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem when making payments | Closed with explanation | consumerfinance.gov |
| July 18, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| July 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | Closed with explanation | consumerfinance.gov |
| July 14, 2026 | Payday loan, title loan, personal loan, or advance loan | Charged fees or interest you didn't expect | Closed with explanation | consumerfinance.gov |
| July 9, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with monetary relief | consumerfinance.gov |
| July 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Improper use of your report | Closed with explanation | consumerfinance.gov |
| July 7, 2026 | Payday loan, title loan, personal loan, or advance loan | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 24, 2026 | Payday loan, title loan, personal loan, or advance loan | Confusing or missing disclosures | Closed with explanation | consumerfinance.gov |
| June 16, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| June 12, 2026 | Payday loan, title loan, personal loan, or advance loan | Problem with fraud alerts or security freezes | Closed with explanation | consumerfinance.gov |
| June 11, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- All Capital One Financial Corporation complaints
- Every company with Payday loan, title loan, personal loan, or advance loan complaints
- All consumer complaints
Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.