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Data / Consumer complaints / Capital One Financial Corporation / Payday loan, title loan, personal loan, or advance loan

Capital One Financial Corporation: 97 CFPB complaints about payday loan, title loan, personal loan, or advance loan, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Capital One Financial Corporation drew 97 consumer complaints about payday loan, title loan, personal loan, or advance loan in the CFPB database in the three years to November 6, 2026, 0.1% of its 87,404 complaints in that time. The most common issue was “Incorrect information on your report”. The company responded on time to 100.0% of them, and 9.3% closed with monetary or other relief.

The request: Watch Capital One Financial Corporation: each new CFPB complaint about payday loan, title loan, personal loan, or advance loan by issue, with the date and the company response. $10 of work on sign-up, no card.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 97Complaints, last 3 years
  • 0.1%Share of the company's complaints
  • 100.0%Responded on time
  • 9.3%Closed with relief
  • Oct 15, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20264950.5%
12 months to Nov 6, 20252929.9%
12 months to Nov 6, 20241919.6%

Issues

IssueComplaintsShare
Incorrect information on your report1818.6%
Getting a line of credit1717.5%
Charged fees or interest you didn't expect1212.4%
Problem with the payoff process at the end of the loan77.2%
Struggling to pay your loan77.2%
Getting the loan66.2%
Confusing or missing disclosures55.2%
Improper use of your report55.2%
Problem with a company's investigation into an existing problem55.2%
Problem when making payments44.1%
Received a loan you didn't apply for44.1%
Can't contact lender or servicer22.1%
Loan payment wasn't credited to your account22.1%
Confusing or misleading advertising or marketing11%
Money was taken from your bank account on the wrong day or for the wrong amount11%
Problem with fraud alerts or security freezes11%

How the company responded

Company responseComplaintsShare
Closed with explanation8688.7%
Closed with non-monetary relief88.2%
In progress22.1%
Closed with monetary relief11%

States

Where the consumers who complained live, as they gave it to the CFPB.

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
October 15, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanIn progressconsumerfinance.gov
October 15, 2026Payday loan, title loan, personal loan, or advance loanProblem with the payoff process at the end of the loanClosed with explanationconsumerfinance.gov
October 14, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportIn progressconsumerfinance.gov
October 8, 2026Payday loan, title loan, personal loan, or advance loanReceived a loan you didn't apply forClosed with explanationconsumerfinance.gov
October 6, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
October 5, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
September 15, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with non-monetary reliefconsumerfinance.gov
August 21, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 13, 2026Payday loan, title loan, personal loan, or advance loanConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
August 11, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 10, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
August 2, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with explanationconsumerfinance.gov
July 20, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with explanationconsumerfinance.gov
July 19, 2026Payday loan, title loan, personal loan, or advance loanProblem when making paymentsClosed with explanationconsumerfinance.gov
July 18, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
July 16, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
July 16, 2026Payday loan, title loan, personal loan, or advance loanStruggling to pay your loanClosed with explanationconsumerfinance.gov
July 14, 2026Payday loan, title loan, personal loan, or advance loanCharged fees or interest you didn't expectClosed with explanationconsumerfinance.gov
July 9, 2026Payday loan, title loan, personal loan, or advance loanGetting the loanClosed with monetary reliefconsumerfinance.gov
July 7, 2026Payday loan, title loan, personal loan, or advance loanImproper use of your reportClosed with explanationconsumerfinance.gov
July 7, 2026Payday loan, title loan, personal loan, or advance loanIncorrect information on your reportClosed with explanationconsumerfinance.gov
June 24, 2026Payday loan, title loan, personal loan, or advance loanConfusing or missing disclosuresClosed with explanationconsumerfinance.gov
June 16, 2026Payday loan, title loan, personal loan, or advance loanProblem with a company's investigation into an existing problemClosed with explanationconsumerfinance.gov
June 12, 2026Payday loan, title loan, personal loan, or advance loanProblem with fraud alerts or security freezesClosed with explanationconsumerfinance.gov
June 11, 2026Payday loan, title loan, personal loan, or advance loanGetting a line of creditClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.