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Data / Consumer complaints / Capital One Financial Corporation / Checking or savings account

Capital One Financial Corporation: 13,970 CFPB complaints about checking or savings account, last 3 years

Updated November 7, 2026. Source: CFPB Consumer Complaint Database.

Capital One Financial Corporation drew 13,970 consumer complaints about checking or savings account in the CFPB database in the three years to November 6, 2026, 16.0% of its 87,404 complaints in that time. The most common issue was “Managing an account”. The company responded on time to 100.0% of them, and 7.4% closed with monetary or other relief.

The request: Watch Capital One Financial Corporation: each new CFPB complaint about checking or savings account by issue, with the date and the company response. $10 of work on sign-up, no card.

Watch this company's complaintsGet every company for this productGet checking or savings account in Texas

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

  • 13,970Complaints, last 3 years
  • 16.0%Share of the company's complaints
  • 100.0%Responded on time
  • 7.4%Closed with relief
  • Nov 3, 2026Latest received

By period

The three years are cut into 12 month periods ending on the date of the latest data.

PeriodComplaintsShare
12 months to Nov 6, 20264,30930.8%
12 months to Nov 6, 20257,62454.6%
12 months to Nov 6, 20242,03714.6%

Issues

IssueComplaintsShare
Managing an account10,09572.3%
Closing an account1,58211.3%
Problem with a lender or other company charging your account1,0967.8%
Opening an account7565.4%
Problem caused by your funds being low3762.7%
Incorrect information on your report250.2%
Problem with a company's investigation into an existing problem210.2%
Improper use of your report120.1%
Problem with fraud alerts or security freezes50.1%
Credit monitoring or identity theft protection services20.1%

How the company responded

Company responseComplaintsShare
Closed with explanation12,85792%
Closed with non-monetary relief6814.9%
Closed with monetary relief3562.5%
In progress760.5%

States

Where the consumers who complained live, as they gave it to the CFPB.

StateComplaintsShare
Texas1,94914%
New York1,84013.2%
California1,1898.5%
Florida1,1218%
Maryland7175.1%
New Jersey6364.6%
Louisiana6174.4%
Georgia5463.9%
Virginia4833.5%
Illinois4533.2%
Pennsylvania4443.2%
North Carolina3722.7%
Ohio2872.1%
Massachusetts2591.9%
Arizona2481.8%
Michigan1881.3%
Colorado1721.2%
Washington1671.2%
Tennessee1611.2%
Nevada1601.1%
Connecticut1501.1%
Missouri1411%
South Carolina1391%
Alabama1331%
Minnesota1270.9%

Latest 25 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

ReceivedProductIssueCompany responseSource
November 3, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 2, 2026Checking or savings accountOpening an accountClosed with explanationconsumerfinance.gov
November 2, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 2, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 1, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
November 1, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 31, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 31, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 30, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountManaging an accountClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountClosing an accountClosed with explanationconsumerfinance.gov
October 29, 2026Checking or savings accountProblem with a lender or other company charging your accountClosed with explanationconsumerfinance.gov

Also on SpecStream

Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.