Data / Consumer complaints / First Hawaiian, Inc.
First Hawaiian, Inc.: 117 CFPB consumer complaints in the last 3 years
First Hawaiian, Inc. drew 117 consumer complaints in the CFPB database in the three years to November 6, 2026, and 336 since 2011. The largest group, 56, was about checking or savings account, and the most common issue was “Managing an account” with 32. The company responded on time to 100.0% of the complaints, and 13.7% closed with monetary or other relief. The CFPB records the company as FIRST HAWAIIAN, INC..
SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.
- 117Complaints, last 3 years
- 336Complaints, all years
- 100.0%Responded on time
- 13.7%Closed with relief
- 8Products
- Oct 21, 2026Latest received
Complaints by year
Every year the CFPB database holds for this company, by the date received.
| Year | Complaints |
|---|---|
| 2026, to Nov 6 | 49 |
| 2025 | 41 |
| 2024 | 25 |
| 2023 | 40 |
| 2022 | 25 |
| 2021 | 17 |
| 2020 | 21 |
| 2019 | 13 |
| 2018 | 24 |
| 2017 | 10 |
| 2016 | 13 |
| 2015 | 13 |
| 2014 | 15 |
| 2013 | 14 |
| 2012 | 15 |
| 2011 | 1 |
Products
Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.
| Product | Complaints | Share |
|---|---|---|
| Checking or savings account | 56 | 47.9% |
| Credit reporting or other personal consumer reports | 17 | 14.5% |
| Credit card | 15 | 12.8% |
| Money transfer, virtual currency, or money service | 8 | 6.8% |
| Mortgage | 8 | 6.8% |
| Vehicle loan or lease | 7 | 6% |
| Payday loan, title loan, personal loan, or advance loan | 5 | 4.3% |
| Debt collection | 1 | 0.9% |
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 32 | 27.4% |
| Incorrect information on your report | 12 | 10.3% |
| Closing an account | 11 | 9.4% |
| Problem caused by your funds being low | 9 | 7.7% |
| Problem with a purchase shown on your statement | 6 | 5.1% |
| Problem with a company's investigation into an existing problem | 5 | 4.3% |
| Trouble during payment process | 5 | 4.3% |
| Getting a line of credit | 4 | 3.4% |
| Problem with a lender or other company charging your account | 4 | 3.4% |
| Closing your account | 3 | 2.6% |
| Fraud or scam | 3 | 2.6% |
| Improper use of your report | 3 | 2.6% |
| Fees or interest | 2 | 1.7% |
| Money was not available when promised | 2 | 1.7% |
| Other service problem | 2 | 1.7% |
| Problems at the end of the loan or lease | 2 | 1.7% |
| Struggling to pay mortgage | 2 | 1.7% |
| Credit monitoring or identity theft protection services | 1 | 0.9% |
| Getting a credit card | 1 | 0.9% |
| Getting the loan | 1 | 0.9% |
| Identity theft protection or other monitoring services | 1 | 0.9% |
| Managing the loan or lease | 1 | 0.9% |
| Other features, terms, or problems | 1 | 0.9% |
| Problem when making payments | 1 | 0.9% |
| Problem with customer service | 1 | 0.9% |
How the company responded
| Company response | Complaints | Share |
|---|---|---|
| Closed with explanation | 100 | 85.5% |
| Closed with monetary relief | 9 | 7.7% |
| Closed with non-monetary relief | 7 | 6% |
| In progress | 1 | 0.9% |
States
| State | Complaints | Share |
|---|---|---|
| Hawaii | 78 | 66.7% |
| Guam | 9 | 7.7% |
| California | 8 | 6.8% |
| Florida | 3 | 2.6% |
| Texas | 3 | 2.6% |
| Virginia | 2 | 1.7% |
| Arizona | 1 | 0.9% |
| Maine | 1 | 0.9% |
| Michigan | 1 | 0.9% |
| Northern Mariana Islands | 1 | 0.9% |
| Nevada | 1 | 0.9% |
| Oregon | 1 | 0.9% |
| Tennessee | 1 | 0.9% |
| Washington | 1 | 0.9% |
Latest 50 complaints
Newest first. Each row links to the complaint's record in the CFPB database.
| Received | Product | Issue | Company response | Source |
|---|---|---|---|---|
| October 21, 2026 | Mortgage | Trouble during payment process | In progress | consumerfinance.gov |
| October 13, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| October 12, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| October 10, 2026 | Mortgage | Trouble during payment process | Closed with non-monetary relief | consumerfinance.gov |
| September 15, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting the loan | Closed with non-monetary relief | consumerfinance.gov |
| August 24, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| August 18, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| August 11, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| August 4, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| July 26, 2026 | Vehicle loan or lease | Incorrect information on your report | Closed with non-monetary relief | consumerfinance.gov |
| July 21, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| July 16, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| July 13, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| July 7, 2026 | Vehicle loan or lease | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| July 7, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| July 6, 2026 | Vehicle loan or lease | Problems at the end of the loan or lease | Closed with explanation | consumerfinance.gov |
| July 6, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| June 28, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| June 26, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| June 25, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| June 23, 2026 | Mortgage | Trouble during payment process | Closed with explanation | consumerfinance.gov |
| June 13, 2026 | Checking or savings account | Closing an account | Closed with explanation | consumerfinance.gov |
| May 28, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 25, 2026 | Debt collection | Took or threatened to take negative or legal action | Closed with explanation | consumerfinance.gov |
| May 25, 2026 | Credit card | Fees or interest | Closed with explanation | consumerfinance.gov |
| May 19, 2026 | Vehicle loan or lease | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| May 13, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| May 11, 2026 | Checking or savings account | Problem with a lender or other company charging your account | Closed with explanation | consumerfinance.gov |
| May 9, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 30, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 29, 2026 | Mortgage | Incorrect information on your report | Closed with monetary relief | consumerfinance.gov |
| April 25, 2026 | Checking or savings account | Managing an account | Closed with monetary relief | consumerfinance.gov |
| April 19, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 12, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 9, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| April 4, 2026 | Money transfer, virtual currency, or money service | Fraud or scam | Closed with explanation | consumerfinance.gov |
| April 1, 2026 | Credit reporting or other personal consumer reports | Credit monitoring or identity theft protection services | Closed with explanation | consumerfinance.gov |
| March 30, 2026 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
| March 26, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| March 25, 2026 | Credit card | Problem with a purchase shown on your statement | Closed with explanation | consumerfinance.gov |
| March 17, 2026 | Checking or savings account | Problem caused by your funds being low | Closed with explanation | consumerfinance.gov |
| March 16, 2026 | Money transfer, virtual currency, or money service | Other service problem | Closed with explanation | consumerfinance.gov |
| March 10, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 26, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 17, 2026 | Credit reporting or other personal consumer reports | Identity theft protection or other monitoring services | Closed with explanation | consumerfinance.gov |
| February 15, 2026 | Checking or savings account | Managing an account | Closed with explanation | consumerfinance.gov |
| February 10, 2026 | Money transfer, virtual currency, or money service | Money was not available when promised | Closed with explanation | consumerfinance.gov |
| February 7, 2026 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | Closed with explanation | consumerfinance.gov |
| January 30, 2026 | Payday loan, title loan, personal loan, or advance loan | Getting a line of credit | Closed with monetary relief | consumerfinance.gov |
| December 25, 2025 | Credit reporting or other personal consumer reports | Incorrect information on your report | Closed with explanation | consumerfinance.gov |
Also on SpecStream
- Every company with Checking or savings account complaints
- Every company with Credit reporting or other personal consumer reports complaints
- Every company with Credit card complaints
- Every company with Money transfer, virtual currency, or money service complaints
- Consumer complaints in Hawaii
- Consumer complaints in Guam
- Consumer complaints in California
- All consumer complaints
Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.