Consumer complaints in Guam: 328 to the CFPB in the last 3 years

Name: CFPB consumer complaints from Guam
Creator: SpecStream
License: https://creativecommons.org/licenses/by/4.0/

Consumers in Guam sent 328 complaints to the CFPB in the three years to November 6, 2026, and 655 since 2012. The largest group, 225, was about credit reporting or other personal consumer reports. Companies responded on time to 98.5% of them. A state's count follows its population, so the page compares counts and not rates.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Get credit reporting or other personal consumer reports in Guam Watch complaints in Guam Get the largest companies here

328Complaints, last 3 years
655Complaints, all years
55Companies
98.5%Responded on time
Nov 3, 2026Latest received

Products

Product	Complaints	Share
Credit reporting or other personal consumer reports	225	68.6%
Credit card	25	7.6%
Checking or savings account	21	6.4%
Debt collection	18	5.5%
Money transfer, virtual currency, or money service	15	4.6%
Student loan	11	3.4%
Vehicle loan or lease	7	2.1%
Payday loan, title loan, personal loan, or advance loan	3	0.9%
Debt or credit management	2	0.6%
Mortgage	1	0.3%

Companies with the most complaints from Guam

Counts only: a company with more customers in the state draws more complaints.

Company	Complaints	Share
Equifax, Inc.	89	27.1%
TransUnion Intermediate Holdings, Inc.	64	19.5%
Experian Information Solutions Inc.	56	17.1%
First Hawaiian, Inc.	9	2.7%
Pentagon Federal Credit Union	8	2.4%
JPMorgan Chase & Co.	6	1.8%
Nelnet, Inc.	6	1.8%
Bank of America, National Association	5	1.5%
Capital One Financial Corporation	5	1.5%
Paypal Holdings, Inc	5	1.5%
Army and Air Force Exchange Service	4	1.2%
Bank of Hawaii Corporation	4	1.2%
Citibank, N.A.	4	1.2%
MOHELA	4	1.2%
Synchrony Financial	4	1.2%
Navy Federal Credit Union	3	0.9%
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis	3	0.9%
TD Bank US Holding Company	3	0.9%
Barclays Bank Delaware	2	0.6%
Discover Bank	2	0.6%
Goldman Sachs Bank USA	2	0.6%
OneMain Finance Corporation	2	0.6%
Resurgent Capital Services L.P.	2	0.6%
Santander Holdings USA, Inc.	2	0.6%
Security Credit Services, LLC	2	0.6%
Truist Financial Corporation	2	0.6%
TransferWise Ltd	2	0.6%
American Express Company	1	0.3%
Auto Finance USA, LLC	1	0.3%
Block, Inc.	1	0.3%
Bread Financial Holdings, Inc.	1	0.3%
Cig Financial LLC	1	0.3%
Consumer Adjustment Company Incorporated	1	0.3%
Consumer Legal Group, P.C.	1	0.3%
Cornerstone Holdings, Inc.	1	0.3%
Early Warning Services, LLC	1	0.3%
Fifth Third Financial Corporation	1	0.3%
GF SunStrong Management Holdings, LLC	1	0.3%
Hyundai Capital America	1	0.3%
I.C. System, Inc.	1	0.3%
National Credit Adjusters, LLC	1	0.3%
Oportun Financial Corporation	1	0.3%
Paramount Capital Group, Inc.	1	0.3%
Personal Finance Center	1	0.3%
Portfolio Recovery Associates, LLC	1	0.3%
Prosper Marketplace, Inc.	1	0.3%
Robinhood Markets Inc.	1	0.3%
SLM Corporation	1	0.3%
Shellpoint Partners, LLC	1	0.3%
The Phoenix Recovery Group	1	0.3%

Complaints by year

Year	Complaints
2026, to Nov 6	122
2025	128
2024	74
2023	71
2022	25
2021	17
2020	15
2019	24
2018	32
2017	56
2016	28
2015	28
2014	19
2013	8
2012	8

Issues

Issue	Complaints	Share
Incorrect information on your report	129	39.3%
Improper use of your report	50	15.2%
Problem with a company's investigation into an existing problem	31	9.5%
Getting a credit card	14	4.3%
Managing an account	13	4%
Attempts to collect debt not owed	6	1.8%
Communication tactics	6	1.8%
Dealing with your lender or servicer	6	1.8%
Problem with a company's investigation into an existing issue	6	1.8%
Written notification about debt	6	1.8%
Closing an account	5	1.5%
Problem with a purchase shown on your statement	5	1.5%
Managing the loan or lease	4	1.2%
Other service problem	4	1.2%
Other transaction problem	4	1.2%
Unable to get your credit report or credit score	4	1.2%
Credit monitoring or identity theft protection services	3	0.9%
Problem with fraud alerts or security freezes	3	0.9%
Getting a loan	2	0.6%
Money was not available when promised	2	0.6%
Other features, terms, or problems	2	0.6%
Problems at the end of the loan or lease	2	0.6%
Trouble accessing funds in your mobile or digital wallet	2	0.6%
Charged upfront or unexpected fees	1	0.3%
Closing your account	1	0.3%

How companies responded

Company response	Complaints	Share
Closed with explanation	220	67.1%
Closed with non-monetary relief	87	26.5%
In progress	10	3%
Closed with monetary relief	9	2.7%
Untimely response	2	0.6%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

Received	Company	Product	Issue	Company response	Source
November 3, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
October 29, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
October 29, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
October 29, 2026	Equifax, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
October 11, 2026	Robinhood Markets Inc.	Credit card	Problem with a purchase shown on your statement	In progress	consumerfinance.gov
October 11, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
October 11, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
October 11, 2026	Equifax, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
October 2, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
October 2, 2026	Equifax, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
October 2, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
October 2, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
October 2, 2026	Equifax, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 1, 2026	Equifax, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
October 1, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with non-monetary relief	consumerfinance.gov
October 1, 2026	Equifax, Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
October 1, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	In progress	consumerfinance.gov
September 16, 2026	Security Credit Services, LLC	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
September 16, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
September 15, 2026	First Hawaiian, Inc.	Payday loan, title loan, personal loan, or advance loan	Getting the loan	Closed with non-monetary relief	consumerfinance.gov
September 11, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
September 11, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	In progress	consumerfinance.gov
September 10, 2026	Equifax, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
September 9, 2026	GF SunStrong Management Holdings, LLC	Payday loan, title loan, personal loan, or advance loan	Incorrect information on your report	Closed with explanation	consumerfinance.gov
September 4, 2026	Army and Air Force Exchange Service	Credit card	Problem with a purchase shown on your statement	Closed with explanation	consumerfinance.gov
September 3, 2026	Army and Air Force Exchange Service	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
August 29, 2026	The Phoenix Recovery Group	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
August 29, 2026	Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
August 29, 2026	Consumer Adjustment Company Incorporated	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
August 29, 2026	Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
August 29, 2026	Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis	Debt collection	Written notification about debt	Closed with explanation	consumerfinance.gov
August 17, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
August 17, 2026	Equifax, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
August 11, 2026	TD Bank US Holding Company	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
August 10, 2026	Truist Financial Corporation	Credit card	Getting a credit card	Closed with explanation	consumerfinance.gov
August 9, 2026	U.S. Bancorp	Credit card	Getting a credit card	Closed with explanation	consumerfinance.gov
August 4, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
August 4, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
August 4, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov
August 4, 2026	Equifax, Inc.	Credit reporting or other personal consumer reports	Improper use of your report	Closed with explanation	consumerfinance.gov
August 4, 2026	First Hawaiian, Inc.	Money transfer, virtual currency, or money service	Money was not available when promised	Closed with explanation	consumerfinance.gov
August 3, 2026	TD Bank US Holding Company	Credit card	Getting a credit card	Closed with explanation	consumerfinance.gov
August 3, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Problem with a company's investigation into an existing problem	Closed with explanation	consumerfinance.gov
August 1, 2026	Synchrony Financial	Credit card	Getting a credit card	Closed with explanation	consumerfinance.gov
August 1, 2026	Nelnet, Inc.	Student loan	Dealing with your lender or servicer	Closed with explanation	consumerfinance.gov
August 1, 2026	Citibank, N.A.	Credit card	Getting a credit card	Closed with explanation	consumerfinance.gov
August 1, 2026	Paypal Holdings, Inc	Money transfer, virtual currency, or money service	Other service problem	Closed with explanation	consumerfinance.gov
July 28, 2026	Experian Information Solutions Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
July 24, 2026	Equifax, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with non-monetary relief	consumerfinance.gov
July 24, 2026	TransUnion Intermediate Holdings, Inc.	Credit reporting or other personal consumer reports	Incorrect information on your report	Closed with explanation	consumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.