Data / Consumer complaints / TransferWise Ltd

TransferWise Ltd: 1,452 CFPB consumer complaints in the last 3 years

Name: CFPB consumer complaints against TransferWise Ltd
Creator: SpecStream
License: https://creativecommons.org/licenses/by/4.0/

TransferWise Ltd drew 1,452 consumer complaints in the CFPB database in the three years to November 6, 2026, and 2,170 since 2016. The largest group, 1,144, was about money transfer, virtual currency, or money service, and the most common issue was “Other transaction problem” with 359. The company responded on time to 95.3% of the complaints, and 10.7% closed with monetary or other relief.

SpecStream is the live web data engine for teams and agents. It reads the CFPB complaint database every day, and this page is that reading. Ask for the companies you track by product, state or issue and each new complaint arrives in your sheet, CRM, Slack or agent as the CFPB publishes it.

Watch this company's complaints Get every money transfer, virtual currency, or money service company Get money transfer, virtual currency, or money service in California

1,452Complaints, last 3 years
2,170Complaints, all years
95.3%Responded on time
10.7%Closed with relief
6Products
Nov 5, 2026Latest received

Complaints by year

Every year the CFPB database holds for this company, by the date received.

Year	Complaints
2026, to Nov 6	488
2025	430
2024	454
2023	359
2022	201
2021	109
2020	74
2019	36
2018	11
2017	7
2016	1

Products

Complaints in the last three years by the product the consumer chose. A product with enough complaints has a page of its own for this company.

Product	Complaints	Share
Money transfer, virtual currency, or money service	1,144	78.8%
Checking or savings account	284	19.6%
Credit card	15	1%
Prepaid card	4	0.3%
Credit reporting or other personal consumer reports	3	0.2%
Debt collection	2	0.1%

Issues

Issue	Complaints	Share
Other transaction problem	359	24.7%
Fraud or scam	225	15.5%
Money was not available when promised	215	14.8%
Closing an account	136	9.4%
Managing an account	120	8.3%
Other service problem	72	5%
Managing, opening, or closing your mobile wallet account	63	4.3%
Trouble accessing funds in your mobile or digital wallet	44	3%
Unauthorized transactions or other transaction problem	42	2.9%
Problem with customer service	39	2.7%
Confusing or missing disclosures	31	2.1%
Unexpected or other fees	28	1.9%
Opening an account	16	1.1%
Wrong amount charged or received	16	1.1%
Problem with a purchase shown on your statement	12	0.8%
Problem with a lender or other company charging your account	10	0.7%
Confusing or misleading advertising or marketing	6	0.4%
Problem with a purchase or transfer	4	0.3%
Improper use of your report	2	0.1%
Problem adding money	2	0.1%
Written notification about debt	2	0.1%
Closing your account	1	0.1%
Credit monitoring or identity theft protection services	1	0.1%
Getting a credit card	1	0.1%
Incorrect exchange rate	1	0.1%

How the company responded

Company response	Complaints	Share
Closed with explanation	1,294	89.1%
Closed with monetary relief	154	10.6%
Closed with non-monetary relief	2	0.1%
In progress	2	0.1%

States

State	Complaints	Share
California	203	14%
Florida	133	9.2%
New York	108	7.4%
Texas	102	7%
Washington	44	3%
New Jersey	37	2.5%
Wyoming	37	2.5%
Georgia	35	2.4%
Illinois	35	2.4%
Massachusetts	33	2.3%
North Carolina	32	2.2%
Michigan	28	1.9%
Arizona	27	1.9%
Virginia	23	1.6%
Maryland	21	1.4%
Colorado	20	1.4%
Delaware	20	1.4%
Pennsylvania	17	1.2%
Minnesota	15	1%
Oregon	15	1%
Alabama	13	0.9%
Tennessee	13	0.9%
Missouri	12	0.8%
Nevada	11	0.8%
Ohio	10	0.7%

Latest 50 complaints

Newest first. Each row links to the complaint's record in the CFPB database.

Received	Product	Issue	Company response	Source
November 5, 2026	Money transfer, virtual currency, or money service	Fraud or scam	Closed with explanation	consumerfinance.gov
November 5, 2026	Money transfer, virtual currency, or money service	Fraud or scam	Closed with explanation	consumerfinance.gov
October 31, 2026	Money transfer, virtual currency, or money service	Trouble accessing funds in your mobile or digital wallet	Closed with explanation	consumerfinance.gov
October 28, 2026	Money transfer, virtual currency, or money service	Money was not available when promised	Closed with explanation	consumerfinance.gov
October 28, 2026	Money transfer, virtual currency, or money service	Money was not available when promised	Closed with explanation	consumerfinance.gov
October 28, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 27, 2026	Money transfer, virtual currency, or money service	Trouble accessing funds in your mobile or digital wallet	Closed with monetary relief	consumerfinance.gov
October 26, 2026	Money transfer, virtual currency, or money service	Managing, opening, or closing your mobile wallet account	Closed with explanation	consumerfinance.gov
October 23, 2026	Money transfer, virtual currency, or money service	Fraud or scam	Closed with explanation	consumerfinance.gov
October 23, 2026	Money transfer, virtual currency, or money service	Money was not available when promised	In progress	consumerfinance.gov
October 23, 2026	Money transfer, virtual currency, or money service	Trouble accessing funds in your mobile or digital wallet	Closed with explanation	consumerfinance.gov
October 23, 2026	Credit card	Problem with a purchase shown on your statement	Closed with monetary relief	consumerfinance.gov
October 21, 2026	Credit card	Problem with a purchase shown on your statement	Closed with explanation	consumerfinance.gov
October 21, 2026	Checking or savings account	Managing an account	Closed with explanation	consumerfinance.gov
October 20, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with monetary relief	consumerfinance.gov
October 20, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with monetary relief	consumerfinance.gov
October 19, 2026	Checking or savings account	Managing an account	Closed with monetary relief	consumerfinance.gov
October 19, 2026	Checking or savings account	Managing an account	In progress	consumerfinance.gov
October 19, 2026	Money transfer, virtual currency, or money service	Unauthorized transactions or other transaction problem	Closed with explanation	consumerfinance.gov
October 17, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with monetary relief	consumerfinance.gov
October 16, 2026	Money transfer, virtual currency, or money service	Other service problem	Closed with monetary relief	consumerfinance.gov
October 16, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 16, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 15, 2026	Money transfer, virtual currency, or money service	Trouble accessing funds in your mobile or digital wallet	Closed with monetary relief	consumerfinance.gov
October 15, 2026	Money transfer, virtual currency, or money service	Fraud or scam	Closed with explanation	consumerfinance.gov
October 15, 2026	Money transfer, virtual currency, or money service	Other service problem	Closed with explanation	consumerfinance.gov
October 14, 2026	Money transfer, virtual currency, or money service	Money was not available when promised	Closed with monetary relief	consumerfinance.gov
October 14, 2026	Money transfer, virtual currency, or money service	Unexpected or other fees	Closed with monetary relief	consumerfinance.gov
October 14, 2026	Checking or savings account	Managing an account	Closed with explanation	consumerfinance.gov
October 14, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with monetary relief	consumerfinance.gov
October 13, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 13, 2026	Checking or savings account	Managing an account	Closed with monetary relief	consumerfinance.gov
October 13, 2026	Money transfer, virtual currency, or money service	Money was not available when promised	Closed with monetary relief	consumerfinance.gov
October 12, 2026	Money transfer, virtual currency, or money service	Fraud or scam	Closed with explanation	consumerfinance.gov
October 11, 2026	Checking or savings account	Managing an account	Closed with explanation	consumerfinance.gov
October 9, 2026	Money transfer, virtual currency, or money service	Money was not available when promised	Closed with explanation	consumerfinance.gov
October 9, 2026	Money transfer, virtual currency, or money service	Unauthorized transactions or other transaction problem	Closed with monetary relief	consumerfinance.gov
October 9, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 9, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 9, 2026	Checking or savings account	Managing an account	Closed with explanation	consumerfinance.gov
October 9, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 9, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with monetary relief	consumerfinance.gov
October 7, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 6, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with explanation	consumerfinance.gov
October 6, 2026	Credit card	Problem with a purchase shown on your statement	Closed with explanation	consumerfinance.gov
October 5, 2026	Money transfer, virtual currency, or money service	Other transaction problem	Closed with monetary relief	consumerfinance.gov
October 4, 2026	Money transfer, virtual currency, or money service	Money was not available when promised	Closed with explanation	consumerfinance.gov
October 1, 2026	Money transfer, virtual currency, or money service	Confusing or missing disclosures	Closed with explanation	consumerfinance.gov
September 30, 2026	Money transfer, virtual currency, or money service	Fraud or scam	Closed with explanation	consumerfinance.gov
September 30, 2026	Money transfer, virtual currency, or money service	Fraud or scam	Closed with explanation	consumerfinance.gov

Also on SpecStream

Updated November 7, 2026. Read from CFPB Consumer Complaint Database. Public data from the Consumer Financial Protection Bureau (US government work), free for anyone to use. A complaint count is not a rate. A company with more customers can draw more complaints and a state with more people draws more, so this page compares counts only and ranks no one as better or worse. A complaint is a consumer's own account and does not by itself show that a company broke a law. The CFPB publishes a complaint after the company responds, or after 15 days, whichever comes first, and the database is not a statistical sample of consumers' experiences. Company responses are as the company reported them to the CFPB. The CFPB's product names changed over time, and the counts of the three years combine the old and new names of credit reporting. Consumer narratives and names are not shown on this page. This page uses CFPB data and is not endorsed by the CFPB. Free to reuse with credit to SpecStream under CC BY 4.0. Spot a wrong value? Write to [email protected] with the link to this page.